At peopleworth, we support work where people and performance thrive. Our Employer Group collaborates with various innovative partners, and we are excited to have you consider this opportunity as a Delivery Lead within our growing team.
Role Overview
This role focuses on leading the delivery of high quality learning programmes and managing the operational experience for learners across a range of education and skills initiatives. You will oversee programme delivery teams, optimise processes, and ensure that learners have a smooth, supported journey from enrolment through to successful outcomes. The role requires strong operational oversight, excellent stakeholder management, and a commitment to continuously improving delivery systems and learner experience.
Key Responsibilities
* Develop and implement high quality, timely and efficient processes to support the operational delivery of programmes
* Oversee and manage delivery teams including programme coordinators, facilitators and mentors
Act as an escalation point for complex programme challenges to ensure timely resolution and strong learner outcomes
* Collaborate closely with learner support teams to ensure support for programmes is effective and consistently improving
* Coordinate facilitators and mentors, ensuring administrative and delivery tasks are well managed and aligned to programme objectives
* Support recruitment, onboarding and development of facilitators, contributing to high engagement and retention
* Analyse course and programme data to inform operational improvements and delivery decisions
* Work across internal teams and external partnerships to enable aligned, successful programme delivery
* Build and maintain strong relationships with key stakeholders to support programme success and ongoing partnership retention
* Engage with education and industry partners to understand success enablers and feed insights into continuous improvement
* Liaise with partner stakeholders to resolve issues swiftly and effectively
* Use learner, facilitator and partner insights to develop scalable systems, processes and delivery assets
* Represent programme and partner needs in organisational planning, meetings and operational reviews
* Lead a portfolio of delivery projects, providing updates and demonstrating measurable impact
Coordinate communications across delivery teams when rolling out new processes or project outputs
Requirements
* Demonstrated experience in programme delivery or course management within a higher education or online learning environment
* Managerial experience overseeing teams delivering education or student services
* Strong analytical skills with the ability to use data to inform decisions
* Experience resolving complex issues within learner support, delivery or student-facing operations
* Ability to identify, prioritise and manage operational risk
* Experience supporting mentoring, coaching or student success programmes
* Sensitivity and empathetic understanding of diverse learner and stakeholder needs
* Ability to lead through ambiguity with a solutions oriented mindset
* Experience in community management or service design within an education or skills development context
* Ability to balance learner experience with commercial and operational constraints
Benefits
* Collaborative, people centred performance culture
* Opportunities to grow in a fast paced environment
* Supportive environment that values continuous improvement and shared learning
Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi stage recruitment process designed to ensure mutual fit.
1. Application Submission: Complete the online form and answer brief application questions.
2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
3. Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions.
4. Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
5. Final Shortlist and Verification: Reference and background checks are completed.
6. Offer and Contracting: Successful candidates receive formal offers and contract documents.
7. Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement and timely feedback.