Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP's, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.
The Practices in the Partnership are:
* Lilliput Surgery
* Poole Road Medical Centre
* Wessex Road Surgery
* Heatherview Medical Centre
* Fernside Surgery
* Parkstone Tower Practice
The Opportunity
Shore Medical Group are seeking two Part Time or one Full Time Care Navigator to join our friendly team based at our Wessex Road Surgery.
Care Navigators provide a safe and competent triaging service by assessing the patient's condition and ensuring they are directed/signposted to most appropriate healthcare professional or service, including advice on how to manage their symptoms at home.
Therefore, it is essential that you have a high level of customer service and enjoy assisting patients in a calm and professional manner.
Working pattern: Must include Mondays and Fridays, there is flexibility on other days
Hours: 8.00am-6.30pm shifts
Hourly Rate: £12.41 per hour
Key Responsibilities
* Identify potential serious problems and bringing them to the immediate attention of the designated clinician
* Develop and maintain an in-depth knowledge and undertaking of the service provided within Shore Medical and in the wider health community, be able to use this knowledge to guide the patient to the service that is most likely to meet their needs, whether inside or outside the practices
* Build strong relationships with all direct team members, clinicians and recognise healthcare professionals within the Shore Medical Group and external healthcare professionals as a resource to be used appropriately
* Support the 'putting patients first' agenda around care planning and case management to support patients in their management of care and avoid unnecessary hospital admissions
* Promptly and accurately booking SDA appointments with patients via telephone
* Triaging Klink's efficiently and safely under the guidance of clinicians and available pathways
* Engaging with patients via outbound calls and messaging system in an empathetic manner.
Key Skills
* Proven experience in a customer service role with both administrative and telephone-based tasks
* Excellent communication skills both written and verbal
* High attention to detail
* Strong IT skills in MS Word, Excel, and Outlook
* Educated to a high standard of GCSE in Maths, English language
* Knowledge and experience of working within the NHS services is an advantage but not essential
About You
* Solution focused and able to work to service specifications and targets
* The ability to be empathetic, personable, and positive coupled with the ability to be respectful of different needs of patients including cultural and physical
* Tactful and diplomatic, able to build a good rapport with people from a wide range of backgrounds
* Able to get on with others and be a team-player in a sometimes, pressurised and time-sensitive environment
The successful post holder will undertake a Standard DBS check and be subject to pre-employment checks.
Equality and Diversity
Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. All employees have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Equal Opportunity
Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.
Asylum and Immigration Act 1996
All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Shore Medical Group permission to contact the Home Office/UKBA to establish your immigration status and eligibility to work at Shore Medical Group.
Job Types: Full-time, Part-time, Permanent
Pay: £12.41 per hour
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Sick pay
Work Location: In person
Reference ID: CN - HR/WRS