* Infrastructure Engineer (3rd Line)
Location: Leeds
Department: Information Services
Job Type: Full time
Contract Type: Permanent
Are you a skilled Infrastructure Engineer who thrives in a fast-paced environment where your work genuinely matters? With our client, you’ll play a vital role in keeping our systems reliable, secure and performing at their best, supporting the smooth running of the airport every day while driving improvements in line with organisation’s strategic objectives.
In this hands-on role, you’ll work closely with Support Analysts and fellow Engineers to resolve incidents, identify root causes, and enhance their infrastructure through clear documentation, smart problem-solving and small project delivery. You’ll communicate complex issues simply, share knowledge openly, and stay current with evolving technologies, reflecting their commitment to be the best, work as one team and do the right thing in everything they do.
What You’ll Be Doing
Service Delivery
1. Manage and update service desk tickets with clear, accurate detail.
2. Deliver support aligned with their IS strategy and organisational goals.
3. Troubleshoot hardware, software and platform issues with a solution-focused mindset.
4. Provide re...