Please see Special Instructions for more details.
CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North - 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).
In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education.
Position Information
Working Title
Role Title
Role Title Education Support Specialist II
Position Number
Position Number 00092
FLSA
FLSA Non Exempt
Appointment Type
Appointment Type Full Time
Type of Posting
Type of Posting General Public
Is Sensitive Position?
Is Sensitive Position? No
If Sensitive Position, please paste statement
Designated Personnel
Designated Personnel No
Responsible Employee
This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.
If Designated Personnel, please paste statement
Statement of Economic Interest
Statement of Economic Interest No
If Statement of Economic Interest, please paste statement
Is this a restricted position subject to availability of funding?
Is this a restricted position subject to availability of funding? No
If Restricted Position, please paste statement
Departmental Objective
Guided by a student-centered philosophy, the Transfer Credential Coordinator provides exceptional service and support to facilitate the admission, enrollment, and successful matriculation of new transfer, readmitted, and non-degree students. This role plays a vital part in helping Christopher Newport University students achieve their academic goals. The Coordinator oversees and helps maintain the centralized transfer process, ensuring alignment with university and state policies. They communicate effectively with students, faculty, and staff to address issues related to transfer credit evaluations and produce accurate evaluation reports based on criteria outlined in the State Policy on Transfer and the University’s Undergraduate Catalog.
Purpose of the Position
The Transfer Credential Coordinator is responsible for assisting with the processing of transfer, readmission, and non-degree applications. The position also manages the evaluation and processing of transfer and alternative credit, including Advanced Placement (AP), Cambridge, dual enrollment, and International Baccalaureate (IB)—ensuring all credit is accurately assessed, recorded, and posted to student records and the university’s web-based systems.
As the first point of contact at the Transfer Center, this position provides front-desk support, greeting students and responding to inquiries with professionalism and care. The Coordinator exercises strong public relations skills to address telephone, email, and in-person inquiries, including resolving complex issues related to course transferability and the transfer equivalency catalog.
Additionally, this position supports the day-to-day administrative operations of the department and must demonstrate exceptional customer service skills. This includes offering information, directions, and referrals to students and visitors while interpreting and communicating complex university policies and federal regulations such as the Family Educational Rights and Privacy Act ( FERPA ).
Knowledge, Skills, and Abilities Related to Position
* Proficiency in Microsoft Word and Excel (or comparable systems), including use of complex formulas and functions
* Demonstrated ability to communicate effectively both orally and in writing with a variety of constituents
* Ability to meet deadlines and adhere to strict schedules
* Ability to prioritize, multitask, work independently, and develop new skills as necessary
* Strong organizational skills and practices
* Ability to work with confidential records, maintaining a high level of discretion, judgment, and confidentiality
* Ability to read for content and exercise sound judgment in the application of policies
* Experience with data entry and records maintenance using an enterprise records system (such as PeopleSoft or Banner) with high accuracy
* Judgment, problem-solving, and troubleshooting abilities
* Knowledge of higher education admission and/or transfer policies
* Ability to understand, interpret, and explain complex federal, state, and institutional policies, procedures, processes, and laws
* Ability to function as a team player with a positive and friendly attitude
* Ability to willingly accept responsibility and work cooperatively with a diverse population
* Ability to safely lift and carry light loads (1-20 lbs.) in accordance with established safety protocols, with or without reasonable accommodations
* Ability to perform tasks requiring pushing and pulling of equipment, carts, or materials as needed, with or without reasonable accommodations
* Ability to stand for extended periods while performing job-related tasks, with or without reasonable accommodations
* Ability to remain seated for extended periods, maintaining focus and productivity in a sedentary work environment, with or without reasonable accommodations
* Ability to bend, kneel, or crouch as needed to complete assigned duties, with or without reasonable accommodations
* Ability to walk for extended periods or distances as required by the job, with or without reasonable accommodations
* Ability to perform repetitive motions with hands, wrists, or arms, often associated with typing, data entry, and similar, with or without reasonable accommodations
* Ability to reach and extend arms in various directions to access materials, tools, or equipment as needed for task completion, with or without reasonable accommodations
Education, Experience, Licensure, Certification Required
Education:
* High school diploma or equivalent experience that equates to a high school diploma
Experience:
* Customer service and/or public relations experience
* Experience working with confidential or classified information
* Demonstrated experience with spreadsheet and word processing software
Additional Consideration(s)
Education:
Experience:
* Experience in an institution of higher education involving interpretation and/or communication of federal, state, institutional policies, processes, and/or procedures
* Experience working with student records and/or student record systems
* Experience with enrollment, student services, or admission policies, practices, and functions
* Experience with databases or student information systems
* Experience involving public contact in an academic or business environment
Salary Information
Salary Information Starting at $33,279 Commensurate with Education and Experience
CNU Information
This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/ .
Role Code
Role Code 29143
Conditions of Employment
* This is a classified position. New and returning classified employees are required to complete a 12-month probationary period
* Selected candidate must attend a 2-day New Employee Orientation Program
* Ability to safely lift and carry light loads (1-20 lbs.) in accordance with established safety protocols, with or without reasonable accommodations
* Ability to perform tasks requiring pushing and pulling of equipment, carts, or materials as needed, with or without reasonable accommodations
* Ability to stand for extended periods while performing job-related tasks, with or without reasonable accommodations
* Ability to remain seated for extended periods, maintaining focus and productivity in a sedentary work environment, with or without reasonable accommodations
* Ability to bend, kneel, or crouch as needed to complete assigned duties, with or without reasonable accommodations
* Ability to walk for extended periods or distances as required by the job, with or without reasonable accommodations
* Ability to perform repetitive motions with hands, wrists, or arms, often associated with typing, data entry, and similar, with or without reasonable accommodations
* Ability to reach and extend arms in various directions to access materials, tools, or equipment as needed for task completion, with or without reasonable accommodations
Is this position telework eligible?
Is this position telework eligible? No
Telework Eligibility Disclaimer
Posting Number
Posting Number PS1102P
Number of Vacancies
Number of Vacancies 1
Posting Date
Posting Date 06/03/2025
Closing Date
Closing Date 06/25/2025
Open Until Filled No
Special Instructions to Applicants
CNU will only accept online applications through the jobs.cnu.edu website. Online applications must be received by midnight on the closing date indicated in a job announcement. Faxed, emailed, hand-delivered or mailed applications and attachments will NOT be accepted. Applicants are welcome to complete an online application by using computers located in the Office of Human Resources. Address: CNU North – 321 Hiden Boulevard, Suite 101, Newport News, VA 23606. Public computers are also available in nearby libraries and at the Virginia Employment Commission. Address: 600 Butler Farm Road, Hampton, VA 23666 (M-F 9am-4:30pm).
In order to be considered for this position, your application must provide evidence of experience and/or education supporting the requirements outlined in the posting. We encourage you to be clear and specific when describing your experience. *Responses to supplemental questions alone are not considered evidence of experience and/or education.
Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Christopher Newport University ( CNU ) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.
Alternative Hiring Process
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability ( COD ) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services
( DARS ). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: https://www.vadars.org/drs/cpid/PWContact.aspx or call DARS at 800-552-5019.
Applicant finalists are required to complete a CNU sponsored background check. After accepting employment, individuals are required to complete a USCIS Form I-9 (employment eligibility verification) and present documentation from the USCIS List of Acceptable Documents that establishes both their identity and employment authorization to work in the United States. The provided documents will be verified through the Department of Homeland Security E-Verify website.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have a valid Interagency Placement Screening Form (Yellow Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit.
o Yes
o No
* Do you have a Preferential Hiring Form (Blue Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit.
o Yes
o No
* Have you retired from a VRS covered position?
o Yes
o No
* Would you like to be considered for the Alternative Hiring Process (AHP)?
o Yes
o No
* If you would like to be considered for the Alternative Hiring Process (AHP), did you provide your Certificate of Disability (COD)?
o Yes
o No
* * Are you a high school graduate or have equivalent education/experience that equates to a high school diploma?
o Yes
o No
* * Do you have customer service and/or public relations experience?
o Yes
o No
* * Do you have experience working with confidential or classified information?
o Yes
o No
* * Do you have demonstrated experience with spreadsheet and word processing software?
o Yes
o No
Documents Needed To Apply
Required DocumentsOptional Documents
1. Resume
2. Cover Letter
3. Other Application Materials
4. DD214
5. Licensure/Certification
6. Certificate of Disability
1 Avenue of the Arts
Newport News, VA 23606
P: (757) 594-7000
F: (757) 594-7230
hr@cnu.edu #J-18808-Ljbffr