Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.
To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.
As an Administrative Support Assistant, you will be providing administrative support to Loss Adjusters, answering inbound calls and completing any other adhoc administrative tasks.
* A quality and customer-focused role providing an excellent standard of service to both internal and external customers.
* Team focused - working with colleagues across the wider business.
* Proactive - making sure client service and quality standards are met.
* Reactive - responding to daily workloads as dictated by customer requirements in a positive, and engaged way.
* Achievement of personal targets and professional development.
* The ability to use technology proficiently.
About you
* Ability to work on own initiative.
* Ability to demonstrate attention to details.
* Ability to work as an individual and as part of a positive and collegiate team.
* Excellent customer service and communication skills.
* A positive attitude and a proactive approach to problem-solving.
* Ability to coordinate a variety of actions concurrently.
* The ability to work comfortable to given targets.
Responsibilities
* Audio typing reports, letters and general communication as required, including associated administration tasks
* Answering the telephone and transferring to the relevant person/department – dealing with basic queries where possible from Insurance companies, policyholders and loss adjusters
* Taking detailed messages pertaining to the call
* Scanning post and uploading to the electronic claims file
Skills and Experience
* Ideally experience within the insurance industry or similar financial services environment.
* Strong attention to detail.
* Excellent customer service, organisational and planning skills.
* Audio and touch typing skills.
Please note this role is a 12-month Fixed Term Contract.
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