We have a fantastic new vacancy for A Duty Manager to join our team at the Courtyard by Marriott Glasgow SEC.
Reporting to the Hotel Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the Hotel Manager and Department Managers, in their roles.
Main tasks and responsibilities
You are a real ambassador for the hotel and you support various departments during busy moments;
You work proactively and try to handle various matters as well as possible.
Among other things, you will be dealing with complaint handling or solving various problems.
Especially where guest satisfaction is of paramount importance;
Ensure quality and standards are met consistently.
Quality control of the rooms and suites;
Have full knowledge of the hotel and all departments
Recognising VIP guests on a daily basis and alerting the rest of the team;
Responding to online guest feedback;
Analyse guest feedback, determine points for improvement and implement accordingly;
Supervising the general well-being of the hotel, hotel guests and employees;
Guaranteeing safety through security rounds through the hotel;
Supporting the Hotel Manager in their daily activities;
Representing the management team in their absence;
Organise and attend Management Meetings.
Profile
You are service minded and your focus is on the guest experience
You have an eye for details
You are a team player
You are creative in handling and resolving our guest feedback
You have great energy and you are a people person
You are flexible and positive
You have experience working in operational departments within a hotel before (ideally some FO and F&B experience)
You are good with technology and any knowledge from Opera (PMS) would be a plus
A little bit of stress and pressure does not bother you
BENEFITS FOR YOU!
Health Cash Plan
Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
Discount on Food & Beverages at Marriott hotels worldwide
Enhanced Maternity/Paternity/Adoption pay
Pension scheme
Twenty eight holidays (annually increasing to max thirty three holidays)
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