Overview
Retail Business Manager - Selfridges Trafford Park role at The House of Creed (The Orange Square Company). This role is based in Selfridges Trafford Centre and is a full-time position to manage the Creed Fragrance division, focusing on sales growth, customer service, leadership, and coaching of Luxury Brand Ambassadors.
Responsibilities
* Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure the team is knowledgeable; provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
* Sales Excellence and Stock Management: Strategically achieve sales targets and maintain optimal stock levels; deliver exceptional customer service and uphold visual merchandising standards at the fragrance counter.
* Relationship Management: Cultivate strong relationships with internal and external stakeholders; collaborate with external agencies to execute promotional activities.
* Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
* Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
* Communication and Reporting: Maintain transparent communication with superiors and stakeholders; provide regular reports on sales performance and relevant activities.
* Leadership and Motivation: Demonstrate positive leadership, address challenges, communicate expectations clearly and provide ongoing support and guidance.
* Promotional Activities: Identify and capitalize on promotional opportunities to maximize brand visibility and sales; collaborate with relevant parties to ensure successful initiatives.
Qualifications and Skills
* Proven track record in retail sales and management, particularly within luxury fragrance or beauty.
* Exceptional leadership abilities and effective team management skills.
* Extensive knowledge of luxury products, with a focus on fragrances.
* Ability to exceed sales targets and drive business growth.
* Strong organizational skills and proficiency in administrative tasks.
* Familiarity with retail industry regulations and compliance standards.
Line Of Reporting
This role reports to the Sales and Education Manager and will lead the Account Manager and Luxury Brand Ambassadors.
Benefits
* 32 days paid annual leave (pro rata for part-time employees)
* Monthly competitive commission structure
* Extra day off for your birthday
* Product allocation with discounted rate
* Clothing allowance
* Contribution into company pension
* Career progression and training
* Length of service reward
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Sales and Business Development
Industries
* Personal Care Product Manufacturing
Note: This description reflects the job responsibilities and requirements for the Retail Business Manager role as posted. The House of Creed is an equal opportunity employer. By applying, you consent to the processing and retention of your personal data in our Applicant Tracking System and may be shared with hiring managers as part of the recruitment process.
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