We are looking for experienced and commercially‑minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services—including cleaning, catering, portering, and retail operations—while driving financial performance and enhancing customer satisfaction. This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high‑performance culture to ensure that our contracts are managed efficiently and effectively. The ideal candidate will possess a strong background in Soft FM contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities
* Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximising revenue opportunities.
* Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
* Operational Excellence: Lead the day‑to‑day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
* Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
* Team Leadership: Manage and develop a high‑performing team, fostering a culture of excellence, accountability, and continuous improvement.
* Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
Qualifications And Experience
* Proven Experience: Significant experience in a senior management role within Soft FM, ideally within a healthcare setting.
* Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
* Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
* Contract Management: Experience in managing large‑scale contracts and service providers, with a focus on quality, compliance, and cost‑effectiveness.
* Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
* Problem‑Solving: Strong analytical and decision‑making skills, with the ability to think strategically and resolve complex issues.
Benefits
* Contributory pension scheme
* Career Pathways and MyLearning programmes to grow your career
* Digital GP access for you and your immediate family, plus wider healthcare benefits
* Exclusive travel discounts with TUI, Expedia, Booking.com and many more
* Discounts on food shop at Tesco, Sainsbury's, Morrisons and many more
* Up to 44 % off cinema tickets
* Cash rewards for every spend that can be used on a wide range of brands
* Free wellness, mindfulness and exercise classes to unwind
* Share all discounts and offers with friends and families
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Job Reference: com/0904/93128001/52801582/STC #Medirest
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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