EU Road Freight Operator - Basildon - Up to £30,000 Our client, who are a known Freight Forwarder are seeking a motivated and reliable Freight Forwarder to join their Freight Forwarding team based out of Basildon. You will play a key role in supporting the Customer Services & Freight Forwarding Manager in ensuring seamless operations and exceptional customer service. This is an excellent opportunity for an individual with a passion for logistics and customer service to contribute to the company's growth. Location: Basildon Office Working Hours: Monday - Friday - 08:30 - 17:30 Salary: £27,000 - £30,000 per annum (dependent on experience) Key Responsibilities: Support the Head of Customer Services in aligning departmental operations with the company's vision of increased competitiveness and profitability. Execute the department's strategy for excellent customer service and business development. Accurately record customer bookings in the operations system. Maintain effective communication with sales teams, report new leads, and manage shipment handovers. Create and update Standard Operating Procedures (SOPs) for the department. Drive workflow efficiency improvements in collaboration with the line manager. Manage key accounts and ensure timely response to general enquiries. Follow up on client feedback and enquiries to ensure satisfaction. Handle customer complaints in line with SOPs and within agreed ...