Job Title: IT Support Engineer
Location: Wrexham, North Wales
Salary: £35,000 per annum + excellent benefits
Type: Permanent | Full-time
About the Opportunity Trek Recruitment is delighted to be partnering with a well-established manufacturing business in Wrexham to recruit an experienced IT Support Engineer.
THE ROLE
This is a varied, hands-on role offering the chance to support a wide range of IT systems and infrastructure while delivering excellent first- and second-line support to users across multiple sites. You will play a key role in maintaining reliable, secure, and efficient IT operations that directly support the business’s manufacturing activities.
If you enjoy solving problems, supporting users, and working with a broad technology stack, this is an excellent opportunity to join a supportive team in a stable manufacturing environment.
Key Responsibilities
Deliver first- and second-line IT support (on-site and remote) for hardware, software, and network issues
Manage and maintain Windows & Ubuntu servers, Active Directory, VMware/vSphere, and Veeam backup solutions
Support Microsoft 365, Windows 10/11, and end-user applications
Manage and configure network infrastructure including switches, firewalls, printers, and endpoints
Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius
Collaborate effectively with head office and branch teams via Microsoft Teams
Document processes in Confluence, create database queries, and maintain system records
Ensure hardware/software availability and promote good security practices YOU
Strong experience in Windows Server environments (IIS, Print/File Services, Terminal Services)
Solid working knowledge of Active Directory, networking (firewalls, switches), and core IT security principles
Proven ability to deliver effective support both remotely and in-person
Excellent communication skills with the ability to explain technical issues clearly to non-technical users
HNC/HND or Degree in IT, Computer Science or a related field, combined with relevant practical experience SKILLS
Familiarity with Cisco Meraki, CCNA, network CLIs, or advanced networking
Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase, GitHub, or VS Code
Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting
Experience with the FIA framework or formal IT documentation control Commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England