Job Title: Income Assistant Salary: £28,901.61 per annum Location: Brassey Road, Shrewsbury with hybrid working Hours: 37 hours per week, 12 month fixed term contract We currently have an exciting opportunity for an Income Assistant to join our successful Income Team on a full time, fixed-term basis. This position will also be considered as a secondment opportunity for internal applicants. The role As an Income Assistant, you will be required to have knowledge of welfare benefits, housing legislation and be able to demonstrate best practice regarding income collection and court processes. This is a customer focused role requiring a holistic approach to problem solving and you will be required to think strategically to achieve positive results for both the customer and the business. The successful candidate will be supporting our customers to navigate the intricacies of welfare benefits and sustaining their tenancies. Therefore, if you have an ability to be pro-active, use a wide range of software packages, can demonstrate good communication skills and have a positive approach to tackling problems whilst also working to tight deadlines and targets we would love to hear from you. What skills and experience we are looking for: * Experience and knowledge of housing legislation and best practice regarding Income and court process * Experience of working with internal and external partners to resolve complex issues * An ability to be pro-active, use own initiative and be self-driven to achieve agreed individual targets * Experience of working with vulnerable customers. * Ability to tackle difficult situations with confidence and negotiate to reach a good solution * Pro-active communicator to ensure customers are at the heart of the case management We can offer you We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information. About us We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home. The way we work is shaped by three simple behaviours: * Own it – make it happen * Improve it - move things forward. * Live it – show understanding and compassion We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference. How to apply Please apply online with your CV and a cover letter. Closing date: Friday 8th August 2025 - interviews may take place throughout the advert. * We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details. * We may close this vacancy early if we receive a high volume of applications. * If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion