Job Description
The Assistant Store Manager is part of the Store Management Team and is responsible for the daily planning, organisation and follow up of all activities within the store. The Assistant Manager will aid the Manager in the day to day operations of the store as may be designated and will need the confidence to motivate and inspire the team to maximise the stores sales performance.
Key Tasks
· General Management
1. To support the Store Manager in delivering the store annual Sales Budgets and Business Plan.
2. To ensure the appropriate level of shop floor cover is maintained at all times of the working day
3. To be responsible for the daily organisation and control of the Sales Assistant Team including the planning, delegation and completion of required tasks with agreed timeframes
4. To complete the Daily Morning Inspection Checklist and management floor walks as and when required.
5. To deputise for the Store Manager in their absence from the business
6. Attend all appropriate store and company meetings and training as and when required.
7. To provide store key holder support including opening and closing of the store as required as part of the Duty Manager rota and through the provision of out of hour's attendance to alarm call outs.
· Human Resources
1. Carry out team meetings at agreed times, ensuring that staff are aware of the tasks/targets to be achieved and their performance to date.
2. To assist the store management team in maintaining and keep up to date staff information. To be involved in the recruitment & selection of Staff ( as required)
3. Identify training needs for staff and ensure that all staff are suitably trained in all procedures and processes
4. To assist in the performance management of the team including dealing with minor performance and behaviour issues according to company guidelines and procedures.
5. To take responsibility for their own self-development and achieve the required levels of performance with the support of the store manager.
· Stock Control
1. To complete stock checks and to provide support in subsequent investigations as may be necessary.
2. To become fully conversant with and consistently practice all correct procedures relating to the ordering and processing of goods and paperwork within the store.
3. To participate in store audits and stock takes, assisting in the implementation of recommended actions to ensure the store reaches the required rating standards.
· Sales
1. Ensure that visual merchandising standards are achieved and that all products are displayed in accordance with company policy.
2. To acquire a good working knowledge of the range of products stocked and drive sales in accordance with all company resources.
3. Manage customer expectations in relation to complaints, refunds & exchanges, feedback and compliments.
4. Maintain saleable products and accessories to be mission ready for customers at all times.
· Health & Safety
1. To assist in the administration and implementation of all policies and procedures contained within the store Health & Safety File
2. Ensure that all areas are safe and ready to trade on a daily basis for both staff and customers and any defects are reported to management immediately.
3. Assist the management team to complete all health & safety requirements in accordance with the Health & Safety schedule.
· Customer Service
1. Promote good working practices and effective management of all staff.
2. Ensure that all customer enquiries & transactions are processed as quickly as possible and liaise with customers regarding their specific requirements.
3. Ensure customer complaints are dealt with in accordance with company policy
4. Ensure that tills are manned and queues are managed in accordance with customer requirements.
5. Make sure that all tills are cashed up and balanced at the end of the day.
Key Performance Indicators
· Sales - Achievement of sales against agreed budgets
· Training - Ensure that all employees are suitably trained in accordance with job roles.
· Customer Service - Achievement of store standards
· Merchandising – Achievement of dynamic and successful visual merchandising standards.
· Store Audits & Stock Takes - Achievement of the agreed audit & stock take standards
· Health and Safety – Management of health and safety.
· Support of ongoing professional development.
Personal Specification
· Encourages Team Work
· Carries out regular team briefings
· Focuses on getting the right people doing the right job Deals with team "issues" promptly
· Builds trust and understanding
· Provides honest and open feedback when necessary
· Gains respect from staff, colleagues and peers 3
· Ability & Drive Focuses on what matters most
· Takes ownership and gets things done
· Proactive in spotting what needs to be done
· Effective Communication
· Comfortable and capable communicating at all levels in the organisation
· Attention to Detail
· Spends quality time with people developing their skills
· Has personal and work related goals
· Makes time for learning new things
· Open minded and keen to grow
· Customer Focused
· Considers the impact of actions and decisions on the customer
· Puts the customer first.
· Understands who "the customer" is for them and their team
This job description may be subject to changes of definition as the business might dictate.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Experience:
* Retail management: 2 years (preferred)
Work Location: In person