Join to apply for the Security Operations Administrators role at MAN COMMERCIAL PROTECTION LIMITED
Continue with Google Continue with Google
2 days ago Be among the first 25 applicants
Join to apply for the Security Operations Administrators role at MAN COMMERCIAL PROTECTION LIMITED
Get AI-powered advice on this job and more exclusive features.
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull.
Shift pattern: 4 on 4 off 12 hour day or night shift.
Shift timings will be: 06:30-18:30 / 18:30-06:30.
Payrate: £13.50ph
Main Responsibilities:
* Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
* Assisting colleagues across the UK with booking on/off processes
* Report writing/completing incident forms
* Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
* Ensure any health & safety or HR issues are escalated accordingly
* Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
* Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
* Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
* Maintaining and sustaining an updated knowledge of all aspects of the company.
The ideal candidate will:
* Be passionate about delivering excellent customer service
* Have experience of a workforce management system
* Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
* Have excellent communication skills
* Be able to work within a team as well as on their own and unsupervised
* Possess excellent communication and IT systems skills
* Can work under pressure whilst maintaining a positive attitude
* Have good time management skills
* Be able to work shift patterns and provide flexibility, where required
Qualifications and experience:
* Experience in the security industry would be advantageous but not essential
* Call centre / Helpdesk experience advantageous
* Experience using a time and attendance or workforce management system
* Knowledge of MS Office, Excel and Outlook advantage but not essential
* Experience of working on the telephones essential
* Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
* SIA DS and CCTV are advantageous but not essential as training can be provided
Skills Required.
* A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided)
* Competent computer skills with a good knowledge of computer systems.
* Excellent communication skills
* Ability to create comprehensive incident reports
* Ability to work independently and as part of a team
* A 5-year checkable work/education history is required
* Happy to help others attitude!
Benefits:
* Full uniform supplied.
* Access to in-house training CCTV and First Aid
* Free International Professional Security Association (IPSA) membership
* Perks at Work High Street Discount Scheme
* Access to 24-hour counselling helpline through IPSA
* Access to 24-hour legal helpline through IPSA
* Double pay on Bank Holidays
* Full training provided
* Free parking
* Overtime available on request
If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Security and Investigations
Referrals increase your chances of interviewing at MAN COMMERCIAL PROTECTION LIMITED by 2x
Continue with Google Continue with Google
Bromsgrove, England, United Kingdom 6 days ago
People Administrator - 6 Month Fixed Term Contract
Smethwick, England, United Kingdom 5 days ago
Coventry, England, United Kingdom 2 weeks ago
Information Security Risk and Compliance Analyst
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Network Security Analyst – Solihull - Permanent - Birmingham/On-site
West Midlands, England, United Kingdom 2 days ago
Coventry, England, United Kingdom 1 day ago
Warwick, England, United Kingdom 21 hours ago
SECURITY SERVICE ENGINEER – WEST MIDLANDS
West Midlands, England, United Kingdom 4 months ago
Warwick, England, United Kingdom 1 day ago
Fire & Security Engineer - West Midlands
West Midlands, England, United Kingdom 3 weeks ago
Lead Security Operations Engineer - Security Operations Centre (SOC)
Birmingham, England, United Kingdom 1 week ago
Apprentice Fire & Security Engineer- Birmingham
West Midlands, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 1 day ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 3 months ago
Warwick, England, United Kingdom 1 week ago
Warwick, England, United Kingdom 21 hours ago
Coventry, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr