Key Responsibilities Responsible for embedding SSES Licensing into the other operational work of the team, requiring leadership for licensing in the delivery of Policy, process and systems to enable this. Responsible for supporting the effective operation and maintenance of the licensing framework which underpins Ofgems regulation of the energy sector, including supporting the Head of Licensing in leading and managing the work of the team overseeing the framework, this may include deputising for the Head of Licensing at internal and external meetings. Responsible for day-to-day licensing management including licence applications, transfers and revocations, and recommendations to senior management on complex or emerging issues. Ensuring appropriate processes and governance structures are in place and are working effectively for decision making, risk management, quality outputs and timely delivery in line with statutory deadlines and KPIs. Sets clear and transparent work objectives, milestones and success metrics at team and individual level to oversee and co-ordinate successful team outcomes Establish collaborative working relationships with colleagues across Ofgem and other relevant external parties to manage interdependencies, risks and resourcing to organisational delivery. Proactively identify opportunities and implement changes to promote continuous improvement. Demonstrates effective diversity and inclusive team management within their team and the wider organisation. Key Outputs and Deliverables Ensure effective prioritisation and use of people & resources including effective budgetary controls as appropriate including effective decisions. Develop operational performance measures, service standards and business plans in collaboration with other senior leaders. Implement and maintain effective monitoring, review and reporting of team performance against these measures. Provide clear, concise and robust guidance for applicants Engage with internal teams to ensure consistent decision making in line with the licensing framework and that complex cases and emerging policy issues are addressed effectively. Person specification Please ensure you demonstrate clearly within your personal statement, how you meet each of the criteria below (not more than 1250 words ). In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below: Essential Criteria: Proven ability to manage change and implement process improvements (LEAD CRITERIA) Demonstration of leading and supporting teams to deliver against challenging deadlines, while managing multiple priorities within an operational, service delivery environment Proven ability to analyse and make decisions based on complex information Excellent stakeholder management, communication and influencing skills Experience working collaboratively with diverse colleagues. Desirable Criteria: Experience of reviewing, interpreting or amending existing and proposed legislation and supply licence conditions Experience of leading the delivery and embedding of a new area of operation Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Leadership Working Together Delivering at Pace Benefits Alongside your salary of 47,895, OFGEM contributes 13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word personal statement evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the criteria listed in the role profile. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ]. At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Lisa Buchanan Email : recruitment@ofgem.gov.uk Recruitment team Email : recruitment@ofgem.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles. In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website. Attachments Role Profile - Licensing Operations Manager Opens in new window (pdf, 120kB) Licensing Operations Manager_Candidate Pack Opens in new window (pdf, 694kB) Terms & Conditions April 2025 Opens in new window (pdf, 323kB)