Customer Service Advisor
Salary: £27,671.58 per annum
Location: Dorchester Office
Hours: Full time (35 hours per week)
Benefits: 24 days, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.
About us
Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.
We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you.
About the role
* Dealing with customer enquiries including repairs, antisocial behaviour, estate management, complaints and allocations via telephone, email, social media and our customer portal.
* Liaising with colleagues across the business in resolving customer queries.
* Liaising with external contractors in the delivery of our repairs service.
* Using IT systems in recording and logging all contact with customers and reviewing and analysing information.
For more information on the role, please see the details on our Careers page:
About you
* You will have experience of working in a busy, customer-facing environment.
* You will be able to provide excellent service to customers in stressful situations and where you might not be able to facilitate their request.
* You will be empathetic as well as being able to offer solutions to problems.
* You will have excellent IT skills, with the ability to use specialist software.
A personal note from Adam Wheelhouse, your hiring manager
"We are a dynamic and exciting team, who always strive to provide excellent service to our residents. We continue to evolve and change the way in which we deliver our services to our customers and we continue to receive high levels of positive feedback. We are excited for the new person to take on this role to continue to improve our delivery and services."
Benefits provided
Annual Leave: Starting at 24 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.
Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.
Other benefits include:
* Flexible working opportunities
* Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
* Discounts for local shops, restaurants and gym membership.
* Cycle and Car Leasing Scheme.
* Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
* Health Cash Plan (a type of health insurance).
* 3 x Life Assurance from day 1, for all pension holders.
* A supportive working environment with ongoing learning and development opportunities.
* Long Service awards.
How to apply
Please send your CV to by midnight on Sunday 2 November 2025.
We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.
If you would like to find out more about the role please contact Adam Wheelhouse at or for enquiries about the application process please contact the HR Team at
This post is subject to background checks. Follow the link for further information on this:
Job Types: Full-time, Permanent
Pay: Up to £27,671.59 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Sick pay
* Store discount
Ability to commute/relocate:
* Dorchester DT1 3GX: reliably commute or plan to relocate before starting work (required)
Application question(s):
* We are looking for people who have a passion for working in social housing, therefore please provide a supporting statement with details of why this role appeals to you, why you would like to work for Hastoe and what skills you bring to the table from the experience you have. Please note – applications without this information may not be considered.
Education:
* GCSE or equivalent (required)
Experience:
* Customer service: 2 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person