Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
This role sits within the Experience of Care Team umbrella, leading a team of bereavement and family support specialists whilst delivering evidence‑based support and engagement in highly complex bereavement and grief circumstances.
This job will have a clinical focus and is there to assess the bereavement care service provision and learn from deaths at UHS. The role will be responsible for proposing interventions to improve these services, remaining responsible for developing, delivering and evaluating the delivery of high‑quality bereavement care for patients/service users, families and carers. Additionally, it will provide insight into the morbidity and mortality data being collated across the trust.
Working for our organisation
University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study or your wellbeing with your career, we want to support you so you can help our patients.
We proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities and experiences to join us in building a healthcare community where everyone can belong, thrive and contribute.
Detailed Job Description And Main Responsibilities
The post holder will support the Bereavement Care Specialists in the day‑to‑day troubleshooting and navigation of service demands, including service prioritisation and escalating issues or concerns as needed to the Head of Patient Experience and Associate Director for Patient Experience if wider learning needs to take place.
The post holder must also have significant experience within an acute care setting, with speciality competence in the field of bereavement, grief and loss. Qualifications in bereavement, whilst desirable, will put any candidate in an excellent position to lead this growing service.
Collaboration, attention to detail and the ability to manage complex information are essential, working within trust objectives and pressures to deliver an intensive support service that meets ongoing and fluctuating demand.
Person Specification
Qualifications, Knowledge And Experience
Essential criteria
* Educated to degree level in a numerate subject, or with appropriate relevant experience
* Previous experience in bereavement care
* Evidence of ongoing professional development
* Significant experience within an acute care setting
* Experience of using data and analytics for improvement
* Experience of presenting complex information to managers, clinicians and other audiences
* Experience in applying external policies, legislation or national standards across operational teams
* Broad awareness of Trust initiatives and pressures
Desirable criteria
* Education at a degree level in Bereavement Care or similar subject
* Previous Band 6 experience
* Project management experience
* Leadership qualification or significant equivalent experience
* Business improvement techniques (Lean, Six Sigma, etc)
* Further evidence of speciality competence
Skills and competencies
Essential criteria
* Attention to detail
* Collaborative approach
* Communication
* Delegation
* Diplomacy
* Facilitation skills
* General IT skills
* Interpersonal skills
* Organisational skills
* Taking the initiative
* Teamwork
Trust Values
* Patients First
* Always Improving
* Working Together
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