Overview
At Auto Windscreens, we’re proud to be one of the UK’s leading automotive glazing companies, recognised in The Sunday Times Top 100 Companies to Work For. Innovation, training, and customer service are at the heart of everything we do. We’re looking for an Area Manager to lead and support a team of mobile technicians across North Yorkshire. This is a key leadership role, ensuring we deliver excellent customer service, operational efficiency, and compliance, while fostering a positive, supportive, and high-performing culture.
Responsibilities
* Lead, motivate, and manage a regional team of mobile technicians.
* Ensure customer satisfaction is at the core of all operations.
* Drive performance, quality, and compliance across the region.
* Manage budgets and P&L to maintain profitability while delivering excellent service.
* Act as the key link between Service Centres, field teams, and Head Office.
* Monitor performance against KPIs and address performance issues promptly and fairly.
* Support recruitment, training, and development of technicians.
* Ensure high standards of customer service and manage escalated complaints effectively.
* Oversee operational efficiency—including fleet, equipment, stock levels, and resource planning.
* Ensure compliance with health & safety, quality, financial, and environmental requirements.
* Conduct regular audits, inspections, and performance reviews.
* Develop succession plans and career pathways for team members.
* Collaborate with Service Centre Managers and Head Office functions to share best practices and continuously improve operations.
Requirements
* Previous leadership or management experience in a field-based or operational role.
* Background in automotive, mechanical, or technical services preferred (but not essential).
* Strong leadership skills – able to inspire, influence, and engage teams.
* Excellent communication and interpersonal skills.
* Commercial awareness and financial acumen.
* IT literate with working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
* Knowledge of FSM/IFS systems, Power BI, or similar reporting tools advantageous.
* Full UK driving licence (essential).
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries
o Automotive
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