Analytical Instrument Service Engineer – Southampton, United Kingdom
Full Time, 40 hours as per contract (Monday to Friday)
Purpose
This role will be part of the account based team and have support, training, access to the UK CBRE Lab services.
About the Role
Laboratory Solutions by CBRE, part of Global Workplace Solutions (GWS), is a leading global provider of Scientific Support Services. We are recruiting an onsite Analytical Instrument Engineer to join the team based in Southampton, who has a passion to drive innovation and optimisation of scientific processes for our client. The successful candidate will join a well‑established on‑site CBRE team within a large Research and Development client account, whilst also being connected to a global technical community which is part of the Scientific Solutions from CBRE‑GWS. As a CBRE Analytical Instrument Engineer, you will work within a team responsible for facilitating the program in the Life Sciences sector, in both client facing and internally focused settings. Maintaining and repairing the client’s laboratory assets to support their business operations to a regulated standard. Supporting the account leadership and team in continuous improvement initiatives to deliver best‑in‑class asset management services to support our clients business objectives.
Key Accountabilities & Deliverables
* Act as the first response to Laboratory equipment breakdowns, supporting triage and diagnosis. Ensuring all critical science and operations are protected, working closely with the onsite planner scheduler to ensure quick maintenance resolution.
* Perform on‑site preventative maintenance and instrument qualification (OQ/PQ) according to defined protocols in compliance with defined schedule.
* Calibrate customer equipment in accordance with specified standards (e.g., ISO 17025, GxP, cGMP) ensuring all work complies with industry standards and safety guidelines.
* Complete accurate and timely service, expense, and calibration reports, as well as manage parts inventory, utilising Computerized Maintenance Management System.
* Coordinate work schedules with account team members and collaborate with wider CBRE business and client R&D teams to provide continual service support.
* Manage onsite parts inventory, accountable for advising stock levels, consumption tracking and reporting, performing regular inventory checks.
* Take ownership of workload, safety and quality compliance protocols in accordance to business requirements and compliance.
* Adhere to agreed Service Level Agreements and support team to exceed contractual Key Performance Indicators.
* Work closely with account leadership in identifying new opportunities for cost savings and improved service provision to our client.
* Carry out on‑going system performance analysis based upon error logs, live run interventions and root‑cause analysis & trending of errors to mitigate their recurrence.
* Work with the scientific teams, make recommendations for how best to optimise system performance utilising service data insights.
* Develop innovative support solutions that bring value to our customer.
* Cross‑train for wider engineering support within onsite servicing team.
* Adopt and champion new technologies to improve response and resolution time for client.
* Provide technical mediation in the event of long‑running equipment issues involving multiple vendors support maximum instrument uptime.
* Support account team with external contractors, checking H&S documentation, and handing over to end users when required.
Education
* A minimum of an HNC or a degree in an engineering or science‑based discipline (e.g., Chemistry, Electronics, or Biomedical Engineering) or equivalent.
Experience And Technical Skills
* At least 4 years service engineering experience in maintaining analytical laboratory equipment, including but not limited to Agilent Technologies and Waters HPLC, GC and Mass spec experience for Preventative maintenance, repair and qualification.
* Experience of working in a fast‑paced, operational environment.
* Strong analytical skills with proven ability to break down and solve complex problems in a logical and structured approach.
* Experience working as a laboratory engineer within a Pharmaceutical setting to ISO 17025 standard.
* Experience in maintaining scientific analytical laboratory instrumentation.
* Pharmaceutical / Regulated working background.
* Previous experience of working in multidisciplinary customer‑facing teams.
* Advanced Technical Skills in the field of expertise or Experience of servicing scientific equipment.
* Driving Continuous Improvement and innovative solutions.
* Good Understanding of device networking and communications protocols.
* Excellent PC and Microsoft tools skills.
GxP
It is the policy of our clients and CBRE to provide and document training that ensures all persons that fall within the scope of cGxP Regulated Areas, Laboratory access, cGxP equipment and cGxP plant possess the awareness, knowledge and skills necessary to execute job functions in support of the production of cGxP materials and processes in a proficient, compliant and safe manner. As an on‑going process, CBRE will identify the necessary skills training required for colleagues, contractors, etc. to assure the business line complies with cGxP regulations. It is every employee’s duty to uphold and comply with the site cGxP requirements, to report non‑conformities within cGxP plant and equipment using the relevant documentation within the Quality Manual. To undertake cGxP training and refresher training as and when required.
Service Line
GWS Segment
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
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