Housing Officer
Location: Belfast
Hours: 37 hours per week (Monday to Friday: 9am to 5pm)
Salary: £14.35
Contract: Temporary
About the Role:
On behalf of our client, MPA Recruitment is seeking to appoint a Housing Officer based in Belfast.
This is an excellent opportunity to join a busy Housing team, providing high‑quality administrative and customer support services. The successful candidate will play a key role in supporting the day‑to‑day operation of housing services, ensuring customer enquiries are handled professionally and efficiently while maintaining accurate records and systems.
Working within a fast‑paced environment, you will provide administrative support, manage customer communications, and assist with the effective delivery of housing services.
Key Responsibilities:
Customer Service & Communication
* Provide a high standard of administrative and customer support within the Housing team.
* Answer and respond to customer calls professionally, compassionately, and efficiently using the organisation’s telephony system.
* Conduct outbound calls to customers to gather information for assessments and follow‑up actions.
* Respond to customer enquiries in a timely and accurate manner through written and verbal communication.
Administration & Record Management
* Accurately record, update, and maintain customer information across databases and information systems.
* Complete general administrative duties including data entry, filing, and document management.
* Ensure all records are maintained in line with data protection and confidentiality requirements.
* Support continuous improvement by identifying opportunities to enhance administrative processes.
Inbox & Workflow Management
* Monitor and manage departmental inboxes, ensuring enquiries are actioned within agreed timescales.
* Utilise the Board app to triage, allocate, and manage workloads effectively.
* Ensure all actions and customer interactions are accurately logged and tracked.
Team Support
* Provide administrative and coordination support to colleagues across the Housing team.
* Assist with a range of operational tasks to ensure the smooth delivery of housing services.
* Undertake additional duties as required to support service delivery.
What We’re Looking For:
Essential Criteria:
Applicants must demonstrate one of the following:
* BTEC Higher (or equivalent) qualification plus 1 year’s relevant general administrative experience
* BTEC National (or equivalent) qualification plus 2 years’ relevant general administrative experience
* 3 years’ relevant general administrative experience (candidates without formal qualifications will also be considered)
* In addition, applicants must demonstrate experience in all of the following areas:
o Delivering high‑quality customer service via telephone or face‑to‑face within a busy working environment.
o Carrying out general administrative duties including data entry and filing accurately and efficiently.
o Communicating effectively with internal and external stakeholders, both verbally and in writing.
o Maintaining databases and information systems and using Microsoft Office applications including Excel, Outlook, Word, and PowerPoint.
Desirable:
* Previous experience working within a housing, public sector, or customer service environment.
* Experience using case‑management or workflow systems.
Additional Information:
* A Basic Access NI Check is required at a cost of £16.
What we can offer you:
* Weekly pay
* Holiday pay
* Pension contribution
* 24/7 support from our dedicated recruitment consultants
* Access to a wide range of public sector opportunities
* Ongoing role availability — if one placement ends, we aim to secure another
Why Apply:
* Join a supportive and professional Housing team
* Gain valuable experience within the public sector
* Develop your administrative and customer service skills
* Contribute to the delivery of essential housing services within the community
How to Apply:
To apply, send your CV to chris.oneill@mparecruitment.co.uk or contact our office on 02895 211111 for more information.
MPA Recruitment is an equal opportunities employer.
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