Work Schedule: Monday to Friday (Full-time, in-person role).
About EPAS Ltd: Environmental Products and Services Ltd (EPAS Ltd) is a global leader in sustainable drainage and waste management solutions, including GreaseShield– The Grease Management Solution, FilterShield– Food & Solid Waste Removal, and FlexiPlumb– Flexible Plumbing Fittings. Our globally award‑winning products enhance environmental efficiency, reduce carbon footprints, and support circular economy initiatives. With a strong focus on research, innovation, and regulatory compliance, we ensure our solutions meet the highest industry standards.
Key Responsibilities
* Invoice and raise sales orders from Stockport and Newry locations.
* Create commercial invoices and manage the invoicing of daily jobs.
* Set up and maintain recurring invoices and manage maintenance contracts.
Customer Communication
* Respond to customer emails, providing timely resolutions to queries.
* Send statements, copy invoices, and customer job sheets.
* Answer incoming calls, handling both customer service and accounts‑related queries.
Customer Accounts Management
* Open new customer accounts and perform credit checks, including verifying VAT numbers.
* Assist with customer credit issues, issuing credits where required.
* Maintain accurate customer records and assist with account updates.
Payments & Financial Support
* Allocate payments and take phone payments from customers.
* Chase outstanding payments and provide support for payment processing.
* Assist with staff timesheets at the end of each month.
Compliance & Reporting
* Ensure all financial and customer records are accurate and compliant.
* Update utility spreadsheets and handle supplier details forms for new customers.
* Assist with maintaining relevant financial and operational spreadsheets, such as the maintenance contract spreadsheet.
Booking & Organising
* Book flights, accommodation, and manage installation scheduling for engineers.
* Organise service visits and installations, coordinating with customers and engineers.
Key Requirements
* Previous experience in accounts or customer service, preferably within a similar industry.
* Proficiency in Sage 50 Accounts software is required.
* Strong communication skills, both written and verbal.
* Organised with great attention to detail and the ability to manage multiple tasks.
* Experience with invoicing, payments, and customer account management.
* Ability to work both independently and within a team environment.
Benefits Package
EPAS Ltd offers an attractive benefits package, including:
* Private Health Insurance for the employee, partner, and children (up to age 25) after a 9‑month qualifying period.
* Death in Service Life Insurance after the qualifying period.
* 30 Days’ Paid Holiday per annum.
* Company pension contribution.
* Free on‑site parking.
* A dynamic and supportive work environment with opportunities for growth.
* Training and professional development opportunities.
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