If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application. We have an exciting opportunity for an experienced, enthusiastic Lead Client Care Associate to join our practice in Melton Mowbray. As part of our practice leadership team you will play an important part in ensuring we deliver first class customer care to our clients and play a pivotal role in ensuring a smooth transition later in the year into our brand new hospital. In return we offer a friendly, supportive environment along with a comprehensive 6-month induction program that will ensure you’re equipped with the knowledge needed to effectively lead the team. The right candidate will have access to further training and development opportunities through our CPD programs. The role: Demonstrate your strong leadership skills to support and engage your team Deliver excellent communication and show good interpersonal skills Provide exceptional customer service, building strong caring relationships with our clients Working alongside and supporting the Senior Leadership Team with effective client care strategies Resolve issues and concerns effectively with compassionate care to our clients Manage rotas and administration requirements Who we are: Kings Veterinary Centre is a first opinion veterinary practice with 5 branches and hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year. Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients. We support many local pet charities and are heavily involved in the local community. What we offer: Full Time 40 hours a week plus 1:3 Saturdays. Hours can be worked over 4 or 5 days. Salary £31,200.00 25 days annual leave plus Birthday Day Life assurance 4 x salary Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice Enhanced Sick Pay Enhanced Family Leave E-cars Salary Sacrifice Cycle to Work Scheme Salary Sacrifice (perm only) Refer a Friend Pet Insurance Discount & substantial staff discount if you register your pets with us Discount Platform – Benefits Hub Reduced Gym Membership (Pure Gym) Associate Assistance Programme Eye Care Scheme Headspace Annual Flu Voucher Kings Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered.