Description AllClear is one of the UK’s leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences. We’re proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone. We’re now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you’re passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step. Why Join Us? * Competitive Starting Salary: £24,525, plus a guaranteed £250 monthly training bonus for the first 6 months. * Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually * Elite Bonus: Quarterly uncapped bonus opportunities. * 32 days’ annual leave (including bank holidays) plus 1 day off for your birthday because your worth it * A great benefits package, including: o Company-paid health cash plan o Company pension scheme o Holiday buy scheme o Staff discounts on travel insurance * Ongoing training on our products * Real career progression opportunities — we love to promote from within. * A supportive, friendly team where your ideas and input are valued. * Based in Romford, with easy transport links and plenty of nearby amenities. Operational Hours: * Monday to Friday: 8:30 AM – 8:00 PM * Saturday: 9:00 AM – 5:30 PM * Sunday: 10:00 AM – 5:00 PM Key Responsibilities * Deliver friendly, expert service that reflects Allclear's values, supporting customers with pre-existing medical conditions. * Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported. * Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims. * Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch. * Engage in ongoing training to improve knowledge and skills for career growth. * Collaborate with colleagues to enhance customer experience and share constructive feedback. * Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance. What We're Looking For * Experienced in delivering exceptional service in a customer service or contact centre environment. * Confident working towards sales and service targets, with a clear understanding of what great performance looks like. * Skilled in building rapport and creating positive customer experiences—especially for those who need extra care or reassurance when travelling. * Comfortable navigating contact centre systems and processes, and able to handle multiple tasks efficiently. * Proactive and solution-focused—you think ahead, solve problems quickly, and always look for ways to improve. * A strong team player who thrives in a collaborative environment and works hard to support shared goals. * Passionate about helping people and making a real difference with every call, email, or chat