Responsibilities
* Collaborate with other functions to support operations when product quality issues are detected.
* Handle Customer Complaints.
* Maintain strong relations with our customers to ensure all product specifications are clearly understood.
* Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
* Demonstrate and lead problem solving efforts via proven root cause investigation methods.
* Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
* Quality Control (Internal Non-Conformities)
* Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
* Apply a structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act.
* Maintain oversight of Site KPIs, particularly, but not limited to: Cost of Quality; Blocked Stock; Customer Satisfaction.
* Change Management: Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operations. Work with local teams including Group functions, to ensure successful completion of changes.
* Support the review of planned and unplanned changes for approval, including new equipment SAT approval.
* Support: Internal Audits, Validations, pFMEA, Metrology, Document Control.
Education, Knowledge, Skills, Experience
* Minimum 1 year experience in a similar role.
* Keen on only delivering Quality products to our customers supported by the use of effective systems.
* Proactively seek out best practices and process innovations.
* Skilled to support across different functions to continuously improve defect reduction.
* Can understand how customer requirements are met through the operation of efficient & effective processes.
* A solution finder to ensure actions are taken in a timely manner.
* Demonstrate ability to work collaboratively and cross functionally.
* Has structured approach to situations so that steps and actions are clear for all interested parties, e.g. plan, do, check, act. Support communication with use of defined tools e.g. Ishikawa, 5-why, 8D etc.
* Consider Health & Safety in everything I do.
* A practitioner in operational discipline by ensuring correct processes/methods/tools are applied.
* Knowledge of QMS requirements.
* Knowledge of Quality disciplines in an Operational environment, preferably high-volume manufacturing.
* Knowledge of standard Quality KPI measures, including quality monitoring (track & trend), Quality tools & techniques, and Statistical analysis.
* Good experience in Microsoft Office applications, especially Excel
Additional benefits
* Pension Scheme
* Flexible holidays with 25 days Annual Leave plus bank holidays
* Christmas/New Year Shut Down Week
* Health Cash Plans
* EAP
* Wellbeing and Healthy Living programme
* Financial and Legal Wellbeing programme
* Discounts at numerous Supermarket Shopping
* Access exclusive deals and discounts on products or services
For further details, please contact Nick Sollis – 01453 829767 or email your cv nick.sollis@omegaresource.co.uk
Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
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