Job Description
Sales Team Leader – Travel
This successful travel company specialises in creating enriching, meaningful holiday experiences across a wide range of hand-picked worldwide destinations, with a strong focus on responsible and adventure-led travel. As they continue to grow, they are now looking for a Sales Team Leader to join their small, friendly team in their central Brighton office. Basic salary £38k to £46k dependent on experience, plus bonus, hybrid working.
Sales Team Leader – Role & Responsibilities:
* Lead by example with hands-on sales, using your expert long-haul knowledge to guide customers through the full sales journey.
* Coach, mentor and support a team of Travel Specialists through regular 1:1s, feedback and day-to-day guidance.
* Drive team performance by identifying opportunities to improve conversion, quality and customer experience.
* Handle complex customer cases and escalations with confidence and empathy.
* Share destination and product expertise, helping to develop knowledge across the team.
* Work closely with senior leadership to provide insights on performance, trends and opportunities.
* Support improvements to processes, tools and ways of working to enhance efficiency and team effectiveness.
* Champion responsible travel and embed sustainability into sales conversations and team culture.
* Contribute to wider business initiatives such as training, onboarding, product development or internal projects.
Sales Team Leader – Skills & Experience Required:
* Must have experience in tailor-made long haul travel sales for a UK-based tour operator, ideally as a Team Leader, Sales Coach, Senior Travel Consultant.
* Strong long-haul destination knowledge gained through combination of selling and personal travel experiences.
* Experience coaching or supporting colleagues in a senior sales or Team Leader role preferred, or a strong desire to step into a leadership role with proven success as an experienced Senior Travel Specialist.
* Proven success working in a target-driven travel sales environment.
* Commercially astute with the ability to identify opportunities to grow revenue and improve efficiency.
* Excellent communication skills with the confidence to give constructive feedback and run effective 1:1s.
* Passion for responsible travel and delivering exceptional customer experiences.
* Highly organised with the ability to prioritise, adapt and manage a varied workload.
* Positive, proactive and collaborative, with a genuine desire to support others and contribute to team culture.
Sales Team Leader – Key Benefits:
* Basic salary £38k–£46k depending on experience, plus bonus.
* Hybrid working – typically around 3 days per week in a sociable, supportive office environment.
* Monday to Friday, 9am–5.30pm (Saturdays only worked in January & February on a rota).
* 25 days annual leave plus bank holidays.
* Regular fam trips.
* Discounted trips for yourself, friends & family.
* Regular company social activities and a friendly, purpose-driven culture.
Please apply for the position of Sales Team Leader online or email your CV to lisa@candm.co.uk