Voids Officer
Salary: £35,153 + Excellent Benefits
Location: Wooburn Green, High Wycombe – hybrid working (2 days in the office, 3 days from home) Contract: Permanent
Hours: 37 hours per week
Are you looking to join a growing, values-led organisation with a clear social purpose?
At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.
Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.
If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
About the Role
As a Voids Officer, you’ll take ownership of the voids process from start to finish. You’ll coordinate repairs, monitor progress, manage compliance documentation and work closely with contractors and internal teams to ensure every property is ready for letting as quickly as possible.
Your work will directly support our ability to provide homes to those who need them, reduce void rent loss and maintain high levels of customer satisfaction.
This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem solving and takes pride in delivering high‑quality results.
What you’ll do
* Coordinate repairs, allocate tasks and monitor progress for in‑house teams and subcontractors
* Maintain accurate records, dashboards and performance data
* Ensure all properties are fully compliant before handover, including Gas Safety Certificates, EICRs, asbestos reports and EPCs
* Respond to queries, complaints and feedback professionally and promptly
* Work collaboratively with contractors, stakeholders and internal teams to meet KPIs
* Identify opportunities to improve processes, reduce void days and enhance customer experience
* Support administrative tasks and ensure documentation is completed accurately
* Oversee and manage the full void repairs process, ensuring timely completion
What We’re Looking For
Must haves
* Experience in property repairs, void management or lettings services
* Strong organisational skills and ability to manage competing priorities
* Excellent communication and negotiation skills
* Strong IT and reporting skills, with confidence managing data
* Knowledge of property compliance requirements (e.g., safety certificates)
* Customer‑focused approach with a commitment to delivering excellent service
* Practical, solution‑focused mindset with strong decision‑making skills
* Full UK driving licence and access to a vehicle for business use
Nice to haves
* Experience working within social housing
* Knowledge of repairs, maintenance or asset management processes
Benefits
* Annual salary: £35,153 + Excellent Benefits
* 25 days holiday, increasing with service, plus Christmas closure and buy options
* Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
* Family-friendly leave: Enhanced maternity, paternity, and adoption leave
* Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
* Life cover and income protection
* Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
* Mental Health First Aiders available to support
* Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
* Funded training, qualifications & apprenticeships
* 3 paid volunteering days in the local communities
* Peer-recognition rewards platform
* Paid professional subscription (one per year)
Working Hours & Additional Pay
Hours and working pattern: 37 hours per week Monday – Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Closing Date: 05/05/2026
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