Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
Roles and Responsibilities:
● Responsible for the successful delivery of all BAU Technology and Voice tasks.
● Instrumental role in successfully delivering IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.
● Hardware Inventory Management ensures stock levels are constantly monitored.
● Hardware requests and receipts through our internal ordering system.
● Actively monitoring the ticket queue and managing requests through to completion.
● Housekeeping on IT rooms.
● Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse Keyboard/desk phone/headset/webcam).
● Supports hardware decommissioning events.
● Supports business moves/changes – ensures involvement in the early stages of planning.
● Managing escalations through to conclusion.
● Manage client expectations.
● Setup and installation of Temporary training rooms / Office-wide events – Expos.
● Comms room patching.
● Supports work-from-home hardware requests.
● Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
● Manage own workload to ensure that assigned activities are completed within targets defined within SLAs/OLAs.
● Demonstrate high levels of customer care behaviors at all times and adopt an approach that shows a consistent commitment to providing customer-focused quality service.
● Work across lines of service to ensure a coordinated approach to providing support for the customer.
● Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
● Perform basic troubleshooting, system upgrades, and replacements for employees.
● Deploy equipment for new hires and refresh and collect equipment from offboarded employees.
● Evaluate user requests and requirements and recommend effective technological solutions.
● Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
● Will be required to work outside business hours and participate in additional weekend work.
● Image/re-image computers configure IP phones and mobile phones.
● Proven ability to work independently with little supervision as well as in a team environment.
● Excellent communication, interpersonal,l and customer care skills.
● Ability to work well under pressure and in tight timescales.
● Strong organizational and problem-solving skills.
● Knowledge of Windows operating system, applications, and computer hardware.
● Interacting with other support groups across multiple platforms.
● Experience using a help desk call management system.
● Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, and LAN.
● Industry-standard certifications are a plus (MCSA, A+, Network+, CCENT, CCT).
● Shell scripting experience is a plus (Windows PowerShell, Perl, Windows cmd line).
● Experience in the financial industry.
● An understanding of ITIL Service Support and Delivery disciplines and methodologies.
● Focus on customer service.
Experience in a similar role
1. 4-6 years of relevant experience.
2. Prior experience in a Financial Domain.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @