Job overview
We are looking for an enthusiastic and highly motivated person to work as part of the team running our busy Bereavement Office at St. Bartholomew’s Hospital. You will be a key contact for the bereaved, ward staff and for Doctors to facilitate the completion of the Medical Cause of Death Certificate and/or Cremation certificate.
A intergral role and part of the Bereavement Team at St. Bartholomew’s Hospital, manged by the Head of Clinical Site Management, working alongside Chapliancy, Funeral Directors and Doctors providing support to the bereaved families and Registrar of Deaths/Coroners’ Officer.
you will support this team and site operations to ensure challenges are given responsive attention team to effective and timely completion of death paperwork and review by a Medical Examiner.ensure engaging with both our internal and external stakeholders
Main duties of the job
This role is vital in “You” will deal with enquiries from bereaved next of kin, medical staff and all range of clinical and administrative staff both on telephone and face to face in relation to the Medical Certificate Cause of Death (MCCD). The post holder will be required to give support and guidance to friends and relatives of deceased patients and carrying out administrative procedures required to a very high standard within this role.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment
Person specification
Education / Qualifications
Essential criteria
1. Good basic Education to GCSE or equivalent level
Skills / Abilities
Essential criteria
2. Proficient in using IT
3. Able to communicate effectively and compassionately with a wide range of service users and families of deceased patients
4. Able to demonstrate understanding of the cultural needs of the diverse communities who attend and use St. Bartholomew’s Hospital
5. Able to demonstrate calmness, empathy towards recently bereaved families and able to manage upsetting and stressful situations with pride and dignity.
6. Ability to prioritise competing demands on time
Desirable criteria
7. Experience of Cerner Millennium, Microsoft office including Excel
8. Level 1or 2 Medical Terminology (AMSPAR)
Experience
Essential criteria
9. Previous experience in Inpatient or Outpatient environment.
10. NVQ level 2 in customer service or demonstrable previous experience of working in a customer focused or service area
11. A commitment to a high standard of service and attention to detail
Desirable criteria
12. Previous experience as a qualified Anatomical Pathology Technician (APT) working in either a Mortuary or Deceased Patient Holding Unit (DPHU)
13. Previous experience of the Patient Affairs/Bereavement processv
14. Previous experience of preparation of Medical Certificate for Cause of Death (MCCD)
Knowledge
Essential criteria
15. Ability to explain both the Medical Examiner, Coroners and MCCD process to doctors
Desirable criteria
16. Knowledge of end of life care