Here at the Mick George Group we are currently recruiting a Concrete Customer Service Representative to join the team.
Location: Mick George Head Office - Huntingdon Working Hours: Monday - Friday between 7am -4pm or 8am – 5pm, Occasional Saturday work as and when required.
1. (additional hours if required) Pay: £27,000 Benefits: Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.
2. Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.
Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.
Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.
3. About the Role The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment.
Making sure every customer has the ultimate customer experience from start to finish.
Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail.
4. Main Responsibilities Answer all incoming calls/emails/portal support from existing and new customer in a timely manner, making outbound calls to customers to give regular updates and deal with any queries.
Build rapport with new and existing customers, ensuring a positive customer journey from start to finish.
Have adaptable approach to each customer’s needs and requirements, being able to upsell and identity and cross-selling opportunities.
Be highly organised and manage own and shared team inbox, complete all administrative duties such as checking purchase orders, invoice/ticket queries, organising refunds when necessary and taking/booking orders.
Build rapport with different Mick George departments to ensure a smooth customer journey from each department (Sales and Transport).
Keep up to date with all company updates reviewing work locations, mixes and prices when taking orders.
Have a flexible approach to work completing any Ad-hoc requests required by the concrete department.
Skills & Competencies Required Computer literate & Microsoft Office Skills Flexibility to get tasks completed as needed with excellent attention to detail.
Ability to work under instruction whilst using own initiative where necessary.
Highly organised with a polite and confident telephone manner Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential.
Driven and pro-active individual.
The Mick George Group is committed to providing equality of opportunity for all.
The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
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