Service Manager – Learning Disabilities (Supported Living)
Location: Stoke-on-Trent, ST4
Hours: Full Time – 37.5 hours
Contract: Temporary to Permanent (after 13 weeks)
Recruiter: Hippo Staffing, recruiting on behalf of a specialist care provider
Hippo Staffing are recruiting on behalf of a valued client for an experienced Service Manager Learning Disabilities to oversee a Supported Living service in Stoke-on-Trent. This modern service consists of a 12-apartment complex supporting adults with learning disabilities, physical disabilities, acquired brain injuries, autism and mental health needs.
This is an excellent opportunity for a motivated Service Manager Learning Disabilities who is passionate about high-quality, person-centred care and confident in leading and developing staff teams.
Key Responsibilities
As the Service Manager Learning Disabilities, you will:
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Provide clear, structured day-to-day leadership to ensure the service delivers exceptional support.
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Be vigilant and proactive in reporting any safeguarding concerns regarding vulnerable individuals.
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Support the growth and development of the service while upholding the organisation’s values and culture.
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Recruit, support, and develop new team members, identifying training needs and working with internal training teams.
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Lead staff to enable service users to live fulfilling, independent lives based on their individual goals.
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Participate in interviews for new care packages alongside senior management.
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Ensure appropriate risk assessments are in place and implemented effectively.
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Oversee induction and assessment programmes for new service users.
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Promote a person-centred, needs-led approach aligned with organisational values, policies, and CQC standards.
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Maintain positive working relationships with key external stakeholders including Adult Social Care, Health partners, CCGs and other professionals.
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Ensure excellent communication across the service, external agencies, and service users’ support networks.
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Work collaboratively with external clinical or specialist partners such as NAS, SaLT, and psychological services.
Ideal Candidate
The ideal Service Manager Learning Disabilities will have:
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Strong supervisory and leadership skills with the ability to support and develop teams.
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Maybo Level 2 training (or willingness to complete upon appointment).
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A minimum Level 2 qualification in Health & Social Care.
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Previous experience within Supported Living or Residential services.
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Experience supporting adults with learning disabilities or mental health conditions (highly advantageous).
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Willingness to undertake further professional development (Level 3 or 4 Health & Social Care, Level 5 Diploma in Management).
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The ability to work effectively in a fast-paced and demanding environment.
Permanent Benefits (after 13 weeks)
Once you transition to a permanent Service Manager Learning Disabilities role, you’ll receive:
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Basic salary of £31,485 per annum
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Birthday off plus 25 days’ holiday
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Free DBS Check
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Continuous learning & development opportunities, including bespoke training and apprenticeships
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Access to leadership development programmes
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Health cashback scheme and pension scheme
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£500 refer-a-friend bonus (unlimited referrals)
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Enhanced maternity and paternity pay
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Blue Light Discount Scheme
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Eligibility for Costco membership
If you are an experienced Service Manager Learning Disabilities looking for your next opportunity to make a real impact in specialist supported living, Hippo Staffing would love to hear from you