Repairs service is one of the most important ways a housing association builds trust with its residents. As our Repairs Coordinator, you’ll play a central role in making that happen. You’ll be the first point of contact for repair requests, ensuring every job is logged accurately, prioritised correctly and scheduled efficiently with our operatives and contractors. This is a fast‑paced, people‑focused role where no two days look the same. You’ll be the link between residents, surveyors, contractors and internal teams, keeping everyone informed, resolving issues quickly and making sure repairs are completed safely, professionally and on time. If you’re organised, calm under pressure and passionate about delivering a great customer experience, this role will suit you perfectly. Key Responsibilities Customer Contact & Case Management * Act as the first point of contact for residents reporting repairs via phone, email or online channels. * Log all repairs accurately on the housing management system, ensuring correct diagnosis and priority coding. * Provide clear, timely updates to residents, managing expectations and ensuring excellent customer service. * Handle follow‑up queries, complaints and escalations, ensuring issues are resolved promptly. Scheduling & Coordination * Schedule appointments with operatives and contractors, ensur...