Overview
Main area Adult Social Care - Mental Health Grade NHS AfC: Band 8a. Contract Fixed term: 12 months (Secondment opportunity available). Hours: 37.5 hours per week. Full time or part time. Job ref 388-7396592-FC&I.
Employer: Torbay and South Devon NHS Foundation Trust. Site: Mental Health Adult Social Care. Town: Torquay. Salary: £55,690 - £62,682 (if AMHP plus 11.8% for min commitment of 2 duty per month). Salary period: Yearly. Closing: 18/11/2025 23:59.
Role
Deputy Community Service Manager for Mental Health Service. NHS AfC: Band 8a.
Job overview
To provide operational and strategic oversight to all the Mental Health ASC services and to ensure effective and efficient performance across Adult Social Care Teams within this service. The role is a Band 8A.
Note: If you are a qualified AMHP the salary attracts an enhancement of 11.8% for commitment to the AMHP Rota, there is an expectation of a minimum commitment of 2 duties per month for WTE (Pro Rata).
Main duties of the job
To be accountable to the Baywide Community Services Manager for mental health services for providing a person-centred health service, in partnership with our local health partners, other statutory services, voluntary and independent sector organisations.
To provide operational and strategic leadership across Mental Health Adult Social Care Teams and Emergency Mental Health Services. The successful applicant will need to ensure that there is a continued commitment to integrated working with health colleagues and also partner agencies.
To have responsibility for the oversight of the social care workforce within the Mental Health ASC Services and to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of Torbay and South Devon NHS Foundation Trust.
There are two Mental Health Social Work teams, one Multi-Disciplinary Specialist Care Home Team that sits within Mental Health Social Care provision, plus the acute mental health services, of Day Time AMHP Duty Service and the Emergency Duty Service (EDS) which is an out of hours service. The Mental Health services provide specialist mental health social care interventions and emergency mental health pathways; we work in an integrated way with mental health colleagues in Devon Partnership Trust (DPT) to ensure the delivery of high-quality care services for people living in Torbay.
Detailed job description and main responsibilities
Communication and Working Relationships
Providing monthly performance reports and information to the Community Service Manager.
• Working co-operatively across the service areas and with our colleagues in adult social care to maintain work flow and encourage collaborative working across the service provision.
• Attend and, when required, chair multi-agency safeguarding and legal meetings.
• Liaison with a range of other agencies e.g. solicitors, social care, general practitioners, commissioners etc. as required.
• Analysing and communicating complex information to the social care teams.
• Supporting Social Work Leads to foster Social Care teams that are motivated and resilient.
Policy and Service Development
Working with care providers, services and the community voluntary sector to ensure there are high quality social care support services for people living in Torbay.
• Working across multi-disciplinary teams to ensure an accurate response to service user need.
• Working with the Integrated Project Management Office (IPMO) to drive change and improvements to service delivery.
• Developing Standard Operating Procedures (SOPs) where necessary to ensure safe and consistent services.
• To act as an agent of change in respect of service and practice development.
• To represent the organisation across multi-agencies and whole systems approaches to improve partnership and collaborative working, where possible.
To ensure that policies and procedures in regard to safeguarding adults are understood, adopted and applied by all staff. This will include directing and leading whole home investigations, Provider of Concern Processes and supporting Safeguarding Serious Case Reviews as necessary.
To ensure all complaints are investigated appropriately via the Quality Assurance Social Work Lead, in accordance with the requirements of each agency, and to utilise learning to continuously improve practice. This will include working in conjunction with the Feedback and Engagement Team to achieve a local resolution (where possible) of informal complaints, to manage formal complaints (in accordance with the complaints polices of Torbay and South Devon NHS Foundation Trust and Torbay Council).
Responsibility for Finance and other Resources
• To support CSM in the management of the overall budget for the Torbay Mental Health Services.
• To authorise complex packages of high value in line with TSDFT’s Scheme of Delegation and attend Complex Care Funding Panel where necessary.
Responsibility for Supervision, Training, Leadership and Management
• Supervising team Leads and Senior practitioners in line with Trust expectations.
• Chairing Complex Care service meetings and Leads meetings.
• To provide consistent and effective leadership to teams, managers and practice leads.
• To support other members of the Senior Leadership Team.
• To ensure the health, safety and wellbeing of health and social care staff in line with relevant TSDFT HR and operational policies.
• Maintain an awareness of professional and ethical issues to ensure care is delivered in a professional timely and courteous manner by all members of the team, respecting the different spiritual and cultural backgrounds of colleagues, patients and relatives.
• Role model high standards of social work practice and uphold this with Leads and Senior Practitioners within the mental health services.
Responsibility for Research and Development
• Ensuring there are processes in place for implementing local and government policy and procedures.
• Support Band 7 Social Workers/ Practitioners to maintain up to date knowledge in respect of the legal frameworks that govern Adult Social Care and disseminate this to Social Care staff within the Mental Health /Complex Care Service.
• Leading projects and tests of changes as delegated by the Community Service Manager.
To learn and understand research in order to inform opportunities for development and improvement to ensure integrated services provide, meet or exceed national standards for performance and innovation where possible.
• To be part of the Senior Leadership Team within TSDFT that oversees the delivery and development of Health and Social Care Services in Torbay.
Person specification
Qualifications and training
* To hold a recognised Social Work qualification
* Registered Social Worker – Social Work England
* Post qualifying training / education
* Experience of integrated health and social care services
* Qualification or Demonstrable experience or of working in mental health provision
* Post Graduate qualification in Leadership or Management
* Masters level management qualification or able to demonstrate competence to this level through experience
* AMHP Qualification in Advanced Mental Health Practice
Knowledge and experience
* Extensive experience of managing health or social care operational teams
* Experience of managing budgets and financial planning
* Experience and knowledge of chairing complex meetings
* Knowledge of working with providers and improving quality of care
* Knowledge of the Care Act 2014, Mental Capacity Act 2005 all legislation relating to Adult Social Care functions
* Experience of developing policies, SOPS and operational guidance
* Service improvement and change management
* Quality assurance including audits, seeking feedback and managing complaints
* First-hand experience of supporting teams through change
Specific Skills
* High levels of legal literacy
* High level communication, presentation and negotiation skills
* Evidenced ability to work at strategic, tactical and operational levels
* Knowledge of Self- managing teams/systems
* Providing positive leadership during transformational change
* Evidence ability to show proactive approaches to situations that challenge
* Experience of change management experience / knowledge
* Evidence ability to enthuse, motivate, empower individuals and teams
* Demonstrates active promotion of own wellbeing and wellbeing of colleagues and all staff
* Good quality communication skills and ability to present complex information
* Excellent financial management skills
* Supervision skills and experience
* Background in community care
* Experience of management at Band 7 or above
* Experience of working in complex, challenging and uncertain situations / environments
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Andrea Collings Job title Community Services Manager Mental Health Email address andrea.collings1@nhs.net Telephone number 07821581464
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