The IT Technician is charged with installation and support of company hardware, software and networks. This position will also offer operational support to the system as well as assisting employees in an organization in matters related to IT. This position will apply knowledge of computer software, hardware, and procedures to solve problems. Collaborate with other employees to research and resolve problems.
* 1+ years experience
* Associate degree in computer science or equivalent trade school program or accredited computer training course preferred but not required
* Demonstrated ability to establish and maintain positive working relationships with users, management, and fellow IT personnel
* Excellent troubleshooting skills and experience with Windows OS, Linux OS, Active Directory, Group Policy, Office365 and general ERP system knowledge
* Willingness to learn
* Excellent teamwork, time management, and collaboration skills
* Experience with computer networks, common network protocols, and troubleshooting network connectivity issues
* Basic understanding of cybersecurity principles and best practices
Job Duties:
* Complete work assigned from a ticketing system
* Work closely with the IT Systems Manger to fulfill short term and long-term IT Projects
* Provision new computer systems to end users and maintain equipment inventory for hires/terms/transfers
* Coordinate with vendors to get adequate support and replacement of faulty parts and services
* Maintain security of network, servers and company data following established standards
* Provide end-user support, resolving technical issues and providing technical assistance
* Support company software and hardware and provide break fix resolutions
* Provide support via telephone, e-mail, IM, Remote or in person
* Provide support to multi-state locations, may require travel
* Support, troubleshoot, and install physical network infrastructure
It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex.
In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.
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