Join to apply for the General Manager role at Dobbies Garden Centres
Overview
Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
* Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls
* Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment
* Taking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey with Dobbies
* Sparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journey
* Observing your team's service levels, identifying ways they can improve and coaching them to improve
* Working closely with our central support teams, maintaining excellent communication, stock supply and response
* Ensuring all compliance with health and safety regulations, while caring for employee and customer welfare at all times
Who We Are Looking For
* Retail management expertise with proven experience of leading multiple direct reports and their teams
* Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working
* Ability to identify training needs. You'll be effectively coaching and training all levels ensuring teams are delivering a first-class customer experience
* Excellent communication skills. You'll ensure that successful initiatives and actions are shared across the business and that performance is monitored
* Adaptability. You'll act quickly and enthusiastically to changing priority, workload and concepts
* Positivity managing change. You'll lead the team through each season with care and motivation to deliver best
* Demonstrated values: one team, customer focus, and a positive approach to making it work for customers
What We Offer
* Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
* Uncapped discount across our stores with 50% off in our restaurants, 25% off in the Garden Centre and 10% off in our food halls
* Access to Stream for financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
* Access to Retail Trust for confidential support, virtual GP, counselling and discounted retail rewards
* Access to Dobbies Academy for development with our eLearning platform and development programmes
* Thriving culture with a diverse and committed team dedicated to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion for gardens and plants drives us to showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed environment. We offer events and experiences that bring people and communities together, and we collaborate with a national charity partner.
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