This is a great opportunity for someone organised, friendly, and confident working at the heart of a busy organisation. We’re looking for someone who brings a steady, positive approach and enjoys supporting people.
We welcome applications from all members of the community and are committed to an inclusive and supportive workplace.
Please note: this is a hands‑on, sometimes physically active role involving room set‑ups, moving equipment, and basic technical support.
* Full-time: 37.5 hours per week
* Holiday: 24 days (plus 1 extra day with each year of service, up to 5 years)
* Reports to: Venue & Visitor Services Manager
* Free tickets and +1 to a wide range of Exeter Phoenix shows, cinema and experiences
* A free daily hot drink and free soft` drinks from the Exeter Phoenix Cafe Bar
* 50% off food from the Exeter Phoenix Cafe Bar
* Contribution to healthcare costs via Health Shield plan (after six months)
* CPD training opportunities
* Ethical pension option
* Social events
* Help manage and grow our studio hire and conference bookings, working closely with the Venue & Visitor Services Manager.
* Lead building tours for potential hirers, advising on suitable spaces and preparing written summaries and quotes.
* Ensure booking documentation is completed accurately and on time.
* Work collaboratively across the team to deliver smooth, well‑organised events.
* Help maintain a high‑quality and financially sustainable hire offer.
* Ensure rooms, equipment, and services are prepared to a consistent standard.
* Identify new opportunities for events, partnerships, and hirer engagement.
* Be the first point of contact for our classes and hires community, building open and positive relationships.
* Set up and pack down studios, including basic tech (e.g. projectors).
* Support general building operations to maintain a safe, welcoming environment.
* Assist the Director and Venue & Visitor Services Manager as required.
* Co‑ordinate and supervise work‑experience students alongside the Venue & Visitor Services Manager.
Specific Responsibilities
* Operate the studio/auditorium booking system and liaise with hirers, tutors and the technical team.
* Ensure all hirers complete agreements and understand the terms and conditions.
* Co‑ordinate our programme of classes and workshops.
* Carry out room and AV set‑ups and takedowns (involving some lifting).
* Help maximise income from studio and conference bookings.
* Oversee office IT systems and liaise with external tech support when issues arise.
* Produce hire invoices using SAGE (training provided).
* Support event management tasks when required, including artist accommodation bookings.
* Attend logistics/operations meetings, taking and circulating minutes.
* Handle office stationery stock‑taking and purchasing.
* Respond to general public enquiries and direct them to the appropriate team members.
Person Specification
* Strong organisational and forward‑planning skills.
* Effective communicator with a calm, proactive approach to solving problems.
* Alignment with our values: customer‑focused, inclusive, ambitious, connected, and honest.
* Confidence in making and maintaining positive professional relationships.
* Excellent written and verbal communication skills.
* Able to work independently and collaboratively.
* Good at prioritising and managing multiple tasks.
* Flexible, resourceful, and steady under pressure.
* Experience of organising conferences or similar events
* A keen interest in and knowledge of the arts and media
* Experience of risk assessments and health and safety legislation
* Experience of business development in a sales environment
* Experience of minute taking
* Knowledge of SAGE accounting system
* Knowledge of current health and safety guidelines
J-18808-Ljbffr