Locations Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
time type Full time
posted on Posted 8 Days Ago
job requisition id 20133861
Date Posted: 2025-06-11
Country: United Kingdom
Location: Otis Vantage London, 10th Floor, Great West Road, Brentford, TW8 9AG, UK.
Job Description
Job Title: Operations Manager
Role Overview
Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?
As an Operations Manager, you'll provide overall leadership for the Field Managers, Project Managers, Testers, including EH&S. Manage these teams in efficient and safe resource allocation, Mod Execution, and deliver Customer Experience.
Team Management
* Coaching the field supervisors
* Team meetings including weekly huddles
* Performance Management and Development (e.g., face-to-face 121’s, coaching, training plans, ER Cases)
* Support hiring process with the support of Talent Acquisition when necessary
* Other line management and controls (expense approval, time off)
* Drive technology and process improvement adoption within team to support productivity and customer satisfaction
EHS (Activities including reporting requirements and follow-ups)
* Lead and drive safety culture. Monitor completion and ensure field supervisor compliance inline with Otis safety policy.
* Conduct required number of Management Audits, Vehicle Audits, etc.
* Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions, and environment created for your team.
Field Delivery KPIs
* Drive and monitor actions for Field Supervisors to achieve KPI’s and activity inputs that lead to KPI delivery.
* Compile field delivery forecasting
OT Financial Growth
* Support and work closely with sales team and OT lead to encourage targeted business growth across all revenue streams.
* Lead and participate in project contract reviews and SIP/MSIP
* Support teams Debt action close out
Customer
* Onsite customer meetings in collaboration with Supervisors, Account Managers, and OT lead
* Drive completion of customer field-related queries and lead respective customer escalations close out
What’s on offer
* A highly competitive salary, bonus, and company car scheme.
* Insight into strategic operations, with the opportunity to leave your mark in a highly competitive sector.
Requirements for Success
* Proven track record of delivering operational results.
* Experience of operating with the ability to deliver quantifiable results.
* Good management experience
* Tech-savvy and experienced user of MS Office and cloud-based tools
* P&L understanding
Apply today to join us and build what’s next!
If you live in a city, we may provide transportation options to keep you moving daily.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people daily and maintain approximately 2.2 million units worldwide, the industry’s largest service portfolio.
You may recognize our products in landmarks like the Eiffel Tower, Empire State Building, Burj Khalifa, and Petronas Towers! We are a team of 69,000 professionals including engineers, digital experts, sales, and technicians, committed to meeting diverse customer needs globally. We pride ourselves on our diversity and legacy of innovation.
Joining Otis means being part of a global industry leader with a resilient business model. You’ll be part of a diverse, trusted community where your contributions help keep us connected and innovative.
We offer training and resources to develop leadership and technical skills, including our Employee Scholar Program that sponsors further education.
Our focus is on people—passengers, customers, and colleagues—and we operate according to our Three Absolutes: Safety, Ethics, and Quality. Learn more about our ESG initiatives here.
Become part of Otis and help us #BuildWhatsNext!
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or other protected classes. For accommodations, contact us at careers@otis.com.
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