This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Bristol Eye Hospital booking team in an acute city centre hospital.
Overview
Working in a fast‑paced environment as part of a large friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
Responsibilities – Communication
* Support the triaging of referrals by liaising with key clinical staff
* Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
* Act as a point of contact for queries from clinical and non‑clinical staff
* Liaise with clinical and non‑clinical teams across the Trust via telephone and email
* Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
* Communicate changes to clinics and appointments to patients as instructed, often at short notice
Responsibilities – Patient Care
* Show a caring and professional approach towards patients, relatives and carers, acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Responsibilities – Organising and Planning
* Implement the policy for patients who do not attend (DNA) their appointment
* Manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
* Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
* Attend appropriate meetings as required by the role’s line manager
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce, we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
This advert closes on Monday 24 Nov 2025
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