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Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms with over 60,000 colleagues and over 3,400 stores across several retail fascias in more than 30 markets worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To contribute to this success, you should aim to align with our strategic goals of being a people-led, innovative, and customer-focused organization that excels operationally and explores new growth areas as part of daily objectives.
Role Overview
Supporting the Store Manager, you will act as a vital link between management and sales staff. You will be responsible for specific areas of the store, monitor and drive sales, and suggest improvements to enhance store performance.
Customer Service
* Provide excellent customer service at all times.
* Handle customer complaints and inquiries effectively.
* Ensure sales staff maintain a professional appearance according to company guidelines.
* Understand and utilize the customer service measurement program and analyze reports.
* Achieve and aim to exceed sales targets.
* Monitor daily sales staff performance.
* Manage in-store devices to ensure full product range availability.
* Use reports to optimize product placement and focus on key selling lines.
* Understand metrics like Footfall, ATV, and Conversion, and apply them to improve store performance.
* Engage customers with visual techniques to encourage purchases.
* Maintain the store to the highest standards, keeping stock organized, clean, and presentable.
Training & Development
* Promote personal growth within the store.
* Assist in ensuring team members complete relevant training assessments.
* Support the induction and ongoing training of new staff members.
Skills, Experience, and Knowledge
* Experience in retail management is advantageous.
* Strong verbal and written communication skills.
* Proficiency in IT tools such as Microsoft Outlook, Word, and Excel.
We value our employees' dedication and offer excellent benefits, including:
* Discretionary Bonus Scheme
* Staff Discount on JD Group and other brands
* Opportunities for personal development and career growth
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