We are looking for a Global Account Manager to join our team in Manchester.
About the role
The purpose of this role is to strategically manage and grow relationships with key accounts to ensure long-term business retention and profitability. Acting as the primary liaison between SEKO and its most valuable clients, the Key Account Manager is responsible for delivering tailored solutions that meet customer expectations while driving commercial success.
Key Responsibilities include:
• Review monthly buy rates and update tariff’s with target profit margins.
• Review achieved profit margin on monthly basis and adjust tariff to achieve/ exceed profit target.
• Liaise with Operations Dept to manage costs in order to maximise profit.
• Identify customer expectations and financial objectives
• Agree joint business plans to deliver customer expectations / joint financial objectives
• Understand customers organisational structure and match SEKO contacts appropriately and establish customer support team
• Manage joint improvement / development projects
• Facilitate joint planning forums; define project plans and action points
• Continually look for new ways to add value; analyse costs and processes
• Update Standard Operating Procedures and communicate changes as appropriate
• Bench mark customer related industries for best practise
• Maintain day to day visibility of operational issues/systems support
Qualifications and Experience:
* Demonstrated experience in strategic account management
* or a related field.
* Experience in project management, including successful
* project delivery.
* Intermediate to advanced Excel skills for data analysis and
* reporting.
Key skills required:
* Strong Communication Skills
* Team Leadership Ability
* Business/Commercial Acumen
* Relationship Management Ability
* Strategic Vision and Planning Skills
* Problem-Solving
* Cultural Empathy
* Selling Skills
* Self-Motivation
* Project Management
Benefits
* Bonus scheme
* Pension scheme (5% employee, 3% employer contributions)
* Generous referral scheme
* Death in service (4x salary)
* Private healthcare after 6 months service
* 25 days annual leave + bank holidays with an extra day after 5,8-, and 10-years’ service
* Employee assistance programme
* Retailer discounts
Equal Opportunity Statement
We are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to thrive. We welcome applications from people of all backgrounds, regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion and belief, sex or sexual orientation.
As part of our commitment to fair and unbiased hiring, we operate a blind recruitment process. This means hiring manager's do not have access to any personal or protected characteristic information during the initial stage of selection.