Overview
Purpose
To process and administer customer applications and records relating to benefits, business rates, tax and financial assessments, to ensure that customers receive the right outcomes.
This role will support the process by undertaking calculations and more straightforward assessments, making decisions within a framework with regards to eligibility, assessment, payments, and liabilities.
Responsibilities
* Maintain accurate and up-to-date Business Rates and BID Levy records, ensuring compliance with relevant legislation and regulations.
* Handle enquiries from the public, colleagues, and external organisations promptly and professionally, providing accurate advice and guidance.
* Investigate and resolve queries related to Business Rates and BID Levy.
* Liaise with external and internal partners and agencies to ensure accurate billing and collection of Business Rates and BID Levy.
* Conduct regular audits and reviews to identify and rectify any discrepancies or errors in Business Rates and BID Levy records.
* Stay updated with changes in legislation and regulations pertaining to Business Rates, ensuring accurate advice and compliance.
* Communicate by telephone and digital channels.
* Maintain and balance the Valuation Office Agency schedules.
Required
* Basic DBS
* NVQ Level 2, or equivalent.
* Experience of customer-facing service delivery.
* Experience of processing data and undertaking complex calculations.
* Knowledge of processes, procedures and protocols relating to the calculation and processing of benefits/tax/business rates.
* Some knowledge of legislation and regulations relating to benefits/business rates/tax/financial assessments and data protection.
* Knowledge of a range of systems related to processing data.
* Ability to manage and prioritise workload to meet deadlines.
* Ability to communicate technical and complex procedural information to customers.
* Ability to communicate with empathy and assertiveness.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)
J-18808-Ljbffr