Digital Operations Engineer (EUC)
Location: Cheltenham, Gloucestershire (hybrid working)
The Role
We are looking for a Digital Operations Engineer specialising in Endpoint Configuration & Policy to join our Digital Operations team. In this role, you will support the design, implementation, and continuous improvement of endpoint configuration, compliance, and security policies across a global environment.
You’ll play a key part in delivering a consistent, secure, and scalable digital workplace experience, working primarily with Microsoft Intune and modern device management technologies. Acting as a subject matter expert, you will contribute to platform stability, compliance targets, and ongoing service improvement, while providing third‑line support for complex endpoint issues.
Key Responsibilities
* Support the configuration and lifecycle management of Intune policies, compliance settings, and security baselines
* Assist with endpoint security controls, including Defender for Endpoint and encryption policies
* Help standardise and govern endpoint configuration across regions
* Support Entra ID device management and Conditional Access troubleshooting
* Assist with patch management (Windows Autopatch, Windows Update for Business, and third‑party applications)
* Monitor device compliance and contribute to reporting dashboards and insights
* Develop and maintain documentation, runbooks, and knowledge articles
* Support device enrolment technologies such as Windows Autopilot, Apple Business Manager, and Android Enterprise
* Assist with application packaging and deployment through Intune
* Provide third‑line support for endpoint and policy‑related issues
* Collaborate with internal teams and vendors to resolve technical challenges and improve services
Your Experience
* Experience in IT infrastructure, endpoint management, or end‑user support
* Hands‑on experience with Microsoft Intune or similar MDM platforms
* Experience working with Windows 10/11 in enterprise environments
* Understanding of Active Directory / Entra ID and cloud identity
* Knowledge of mobile device management (iOS and/or Android)
* Experience with patch management processes such as Windows Update for Business or Autopatch
* Familiarity with IT service management frameworks
* Understanding of endpoint security and compliance standards (e.g., CIS benchmarks)
Your Skills
* Strong working knowledge of Microsoft Intune
* Good understanding of Windows, iOS, and Android operating systems
* Knowledge of Entra ID and Conditional Access
* Understanding of endpoint security tools such as Defender for Endpoint
* Familiarity with Windows Autopilot and modern provisioning
* PowerShell scripting (desirable)
* Strong analytical and problem‑solving skills
* Excellent communication and collaboration abilities
* Experience in documentation and process development
* Awareness of compliance reporting tools (e.g., Intune reporting, Power BI)
Desirable
* Microsoft Endpoint Administrator Associate (MD‑102) or working towards it
* Experience with SCCM/MECM or third‑party patching tools
* ITIL Foundation certification
* Exposure to AV or print technologies
Benefits
You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. We also offer additional support and benefits through our inclusion plan.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.
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