We are currently recruiting an Inbound Customer Service Advisor to join a busy and friendly team. This role involves handling incoming calls from customers, responding to enquiries, resolving issues, and providing a high standard of service at all times.
Key responsibilities:
*
Answer inbound calls and respond to customer queries
*
Resolve issues efficiently and professionally
*
Accurately update customer records and systems
*
Work to service levels and quality standards
The ideal candidate will have:
*
Previous customer service or call centre experience
*
Strong communication and listening skills
*
A calm, professional approach and good attention to detail
*
Basic IT skills and confidence using computer systems