At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
This role sits within our Corporate Client Management Team. The successful candidate will be expected to drive profitable growth, retention and engagement across a managed portfolio of our largest UK clients, using sales and relationship management skills. The core strategy of the team is to expand our relationships whilst protecting our Customers and our Business. The role is telephone based, with some face to face client interactions and follow a current hybrid working model based in our Brighton office.
How will you make an impact in this role?
1. Transform relationships with customers to achieve profitable growth and retention
2. Develop and execute portfolio strategies for differentiated treatments and account prioritisation aligned with our trigger-based approach
3. Creating and executing account strategies to uncover opportunities with clients which represent a potential to accelerate growth, whilst acting on threats and risks to maintain the American Express relationship
4. Proactively manage an effective sales pipeline, identify and prioritise opportunities that support goal achievement
5. Challenging customers existing processes and to recommend Amex solutions to help customers achieve their goals
6. Ensuring customers are supported to self-service so the successful candidate can focus on strategic activities
7. Effectively deploy Amex data insights, resources and tools to deliver value, profitable growth and to deepen client relationships
8. Operate effectively in a fast-paced evolving environment, to influence, collaborate and coordinate with multiple stakeholders both internally and externally, with a clear focus on executing growth and retention activities
9. Ensures premium value is delivered that aligns with customer goals, delivers a positive customer experience and achieves customer advocacy
10. Doing Business the right way to ensure we meet our regulatory requirements
Minimum Qualifications:
11. Experience managing relationships with commercial clients
12. Sales experience a must (preferably operating in a business-to-business contact environment)
Preferred Qualifications:
13. Customer focused
14. Results driven
15. Excellent verbal and written communication skills
16. Ability to influence, persuade and challenge the status quo
17. Experience of working and thriving in a fast-paced environment
18. Ability to manage a demanding workload with short timelines and under pressure
19. Strong time management skills
20. Effective pipeline management
21. Strong collaborator to be able to partner with stakeholders to achieve goals
22. Team player
23. Resilient in the face of adversity
Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
24. Competitive base salaries
25. Bonus incentives
26. Support for financial-well-being and retirement
27. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
28. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
29. Generous paid parental leave policies (depending on your location)
30. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
31. Free and confidential counseling support through our Healthy Minds program
32. Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.