Overview
As a Banking Representative, you will interact with customers as the ‘face’ of Metro Bank, displaying sound knowledge of our products and services and delivering exceptional customer service. The role supports the store’s objective by providing personalised products and services and acting as a brand ambassador in the community.
Responsibilities
* You will be at the forefront of customer interactions, providing exceptional service and offering personalised products and services for customers’ needs.
* You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
* You will be a brand ambassador in the community, helping the store be the number one community bank.
* You will keep abreast of regulatory and non-regulatory training and changes to ensure compliance and fairness in all transactions.
What You Will Need
* Ability to build strong customer relationships in a fast-paced environment.
* Meticulous attention to detail, even under pressure.
* Profound understanding of the risks associated with the role and their implications for both yourself and Metro Bank's customers.
* Proficiency in computer skills, including working knowledge of Microsoft Office.
* Capability to deliver outstanding customer experiences within a fast-paced environment.
* Experience in handling customer service queries and operating in an environment with controlled processes; prior banking experience is not always required.
Working Arrangements & Training
Metro Bank Bexleyheath working arrangements are Monday – Friday, 8:45am – 5:15pm and Saturdays, 8:15am – 4:30pm. We are currently hiring for 37.5 hours per week, across 5 days.
Our Promise To You
* Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
* Extensive training and internal opportunities for career advancement.
* Upon completion of training, you will receive a salary uplift.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Banking
This job posting contains standard statements about referrals and location details. All content is presented to inform applicants about the role and Metro Bank’s approach to inclusion and equal opportunity.
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