Salary: £40,000 - 80,000 per year Requirements: Systems-oriented thinker who treats service design as a way of thinking, not a set of deliverables Confident in conducting research and synthesizing evidence into direction Skilled at communicating across operations, policy, product, and technology—both technically and creatively Comfortable challenging assumptions constructively and proposing alternatives Curious and integrating AI into analysis, synthesis, or modeling Adaptable across roles such as researcher, facilitator, modeler, and prototyper based on need Ability to guide teams through ambiguity with structure and plain language Experience producing outputs that teams use to make decisions and deliver change Strong focus on outcomes: better decisions, better services, better experiences Residency in the UK for at least 5 years for certain roles requiring security clearance Responsibilities: Apply service design mindset and methods including research, synthesis, and modeling Plan and conduct interviews, workshops, and desk research to gather user insights Turn complexity into clear insights and practical opportunities Co-create future service options with stakeholders and facilitate alignment Communicate how services work using various fidelity levels of design Test concepts through pilots, simulations, or behavioral experiments Utilize AI tools to accelerate sense-making and option exploration Present implications and recommendations in actionable terms for senior stakeholders Work collaboratively in multidisciplinary teams and independently as needed Technologies: AI Security ChatGPT Copilot Support UX UI Design More: At PA Consulting, we believe in the power of ingenuity to build a positive human future. Our Digital & Data community is a place where innovation meets collaboration, and we offer a flexible and inclusive work environment. With a focus on continuous learning, our team members have access to training and certification budgets. We operate in a hybrid working model, ensuring that our employees can balance on-site and remote work while engaging in diverse projects across various sectors. Our commitment to well-being is evident in our extensive benefits package, which includes health and lifestyle perks, generous leave policies, and a supportive culture that values human difference and equality. last updated 18 week of 2026