Were looking for a highly organised, proactive, and people-focusedKia Academy Coordinatorto support the delivery of our national training programmes for the Kia dealer network. This role is perfect for someone who thrives in a busy environment, enjoys working with a wide range of stakeholders, and takes pride in delivering excellent service. Youll play a key part in ensuring our product, sales, and aftersales training runs smoothly, our systems are accurate and up to date, and our dealer partners receive the support they need to grow their skills and knowledge.
What Youll Do:
1. Coordinate training activity for the Kia dealer network, including booking delegates, preparing attendance lists, arranging lunches, and supporting on-site training days.
2. Manage inbound enquiries via phone, email, and chat, and making outbound calls to promote course participation.
3. Support both Technical and Non-Technical training programmes, including preparing reports, booking courses, arranging materials, and issuing joining instructions.
4. Complete monthly KPI reporting, including utilisation analysis, NPS results, and online training completion rates.
5. Maintain accurate LMS data, including dealer staff information, course schedules, and compliance with GDPR.
6. Monitor and update Kia Academy website content, uploading eLearning modules, and supporting troubleshooting and issue resolution.
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