Collections Agent – Customer Solutions Advisor – Call Centre – Superb training and 2 week induction. Fantastic friendly down-to-earth business and culture. Stoke-On-Trent – Office-based, on-site parking,just a short walk from Stoke city centre and train station. Salary £25,225 Monthly Bonus. 38.5 hours per week. Amazing list of benefits (more info below!) Rotational Shifts - Week 1: Mon – Fri, 8:00am – 4:30pm, Week 2: Mon – Fri, 10:30am – 7:00pm, 1 in 4 Saturdays 9:00am – 1:00pm. Demi @ Duval is recruiting! Yes, it’s debt management, but this approach is about helping people solve their problems. We’re looking for someone with resilience, back bone and thick skin but also empathy, and a genuine desire to help people and resolve their debt issues. No experience required. We’re looking for characteristics and the right personality. A real career role with a business who does invest in their people. The Role Day-to-Day: * Make and receive calls to resolve overdue payments and arrange payment plans * Use your negotiation skills to create tailored solutions for customers * Take ownership of first-call resolution – with quick, efficient results! * Work within client expectations to deliver fantastic customer experience * Resolve varied customer issues, showing resilience and professionalism. We are looking for: * Drive and enthusiasm for reaching goals in a fast-paced role * A friendly and positive attitude! * Strong listening and communication skills over the phone * Resilience, tenacity, and ability to perform under pressure * GCSEs in Maths and English (A-C) or equivalent * Ideally, up to 1 year of customer service experience in retail, hospitality, or contact centre. Wicked Benefits: * Competitive bonus scheme * Up to 35 days holiday (including bank holidays) * Employee awards, incentives, and amazing social events * Pension scheme, mental health support, and free onsite parking * Access to perks like gym membership contributions and free tea and coffee * Casual dress code and paid volunteer days - 2 days a year * Enhanced family leave policies and long service awards * Free annual eye tests, contribution to prescription glasses, and dentist-on-demand. Are you looking for a new challenge? Demi @ Duval is recruiting! Apply now