We’re looking for an SME Account Manager to own and grow a portfolio of small-to-medium business customers, ensuring every account is managed profitably and with a strong sales focus. You’ll be the primary link between your customers and Evri, developing trusted relationships, increasing volumes, and maximising cross-sales of services like Next Day, International, and emerging product offerings. This role is about more than just account maintenance - you’ll be actively hunting for growth, winning share from competitors, and ensuring every customer trades to (or above) their agreed volume profile. If you thrive on building relationships, spotting opportunities, and turning conversations into commercial wins, this role offers the chance to directly impact the growth of Evri’s SME business.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you'll be doing in your role as an SME Account Manager at Evri!
* Manage your full Evri SME account portfolio, conducting regular volume and pricing reviews to maximise shipped volume share in line with department budget
* Prepare detailed account reports for your SME Team Manager, highlighting performance vs. budget, sales opportunities, and action plans
* Conduct client visits for high-value accounts, building relationships and driving compliance
* Make daily calls in line with the call cycle, active promotions, and departmental initiatives (80% of role)
* Implement plans to improve client service in partnership with Operations and BA Support
* Manage targets for churn and profitability as set by the Head of Department
* Support new product and service launches with Marketing to grow shipped volumes
* Maintain accurate CRM records for every customer to support data analytics and forecasting
* Work with Finance and Legal to ensure timely payments, escalating to fund recovery if needed
* Complete weekly reporting tasks including profitability, churn, default accounts, debt reports, downtrader lists, and others as issued
Still Interested? Great News! We are looking for:
* Strong educational background including Maths and English GCSE
* Customer database management experience
* High competence with Microsoft Outlook, Excel, and CRM systems
* Proven track record in account management and complaint resolution
* Knowledge of operational cost, commercial profitability, and P&L with industry experience in B2C home shopping or e-commerce
* Ability to work independently, sometimes during unsociable hours
* Committed to diversity and inclusion principles
* Confident in delivering sales pitches, demos, and performance presentations
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
We are Evri. Where everyone is welcome.
We’re excited for the future. Let’s deliver it together.