The Company
We are Centrick—a team of driven property experts united by a simple goal: to make customers' lives better every day. With a growing national presence, we manage buildings and estates of all shapes and sizes, ensuring residents enjoy a peaceful and secure home.
We're all about people—professional, friendly, and always up for working closely with our teams, clients, and customers. Every step we take is about building up our people or enhancing our business. That's why we reinvest our profits back into our team, cutting-edge tech, and the future of Centrick!
We take pride in the service we provide as well as building a collaborative culture internally.
So, who are we looking for?
As a Property Assistant you will support the smooth management of a portfolio of properties.
Working alongside your colleagues and Property Managers, you will develop a detailed knowledge of each property and you will be able to showcase your administrative skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients.
You will also handle customers' requirements as their first point of contact. This will include answering general enquiries, raising requests for work, providing key documentation and managing communications via the residents' portal.
And what will you be doing?
No two days are the same but the below gives you a flavour for some of the tasks you'd typically be involved with. Even if you can't tick everything off from the list below but think you've got what it takes, we'd be keen for you to apply:
Deliver exceptional customer service at all times
Answer calls – first time resolution where possible
Should be able to confidently answer and resolve: fob requests, statement requests, access details, account balance queries, locate contracts, bank details, direct to correct department, portal access, provide maintenance updates
Manage and respond to estate inbox / customer service queue in Dwellant
Manage voicemail inbox
Chase open maintenance jobs with the relevant contractor
Issue letters via email and post
Deal with returned post
Raise PO's where necessary
Assist with the general running of the department as instructed by the Senior PA's
Confidently carry out the above, and in addition:
Answer overflow calls – first time resolution where possible
Work alongside and have regular meetings with the Property Manager responsible for their portfolio
Work with Property Manager to resolve and respond to complex queries on their portfolio
Site inspection actions
Ensure contracts are in place – find tenders, new contractors (what documents they need to provide)
Raise quote requests on Dwellant and chase responses
Ensure Dwellant up to date – documents uploaded (insurance certificate etc)
Check OOH reports for their sites and raise PO's
Breach of lease letters and process
Respond to incoming calls and emails quickly (inside SLA) and ensure regular feedback of outstanding issues is provided
Knowledge of Service Charges
Dealing with Insurance Claims
What's in it for you?
We've fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you'll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.
Health and Wellbeing
Holiday
Future Security
Socials
Celebrate Your Birthday Day
Investing in Your Skills
Monthly Surprises
Perkbox
At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We're all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.
We are all unique and we want to help you shine during the interview process. If there's anything we can do to make you more comfortable or confident, just let us know. We're here to help you show off your best self!
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