Job Description
Reporting to the Branch Sales Manager, your key responsibility is the growth of Aftermarket Sales business within a specific region. The regions already host an existing client portfolio but ultimately the success of the role hinges on 80% New Business Development and 20% Account Management of our existing customer base maximising the footprint of Crown aftersales and market share.
Areas for which the ASR will be responsible for increasing revenue include:
* Sales of PTH
* Replacement batteries
* Ancillaries (including Crown Work Assist accessories)
* Signing up Service Agreements:
o Full maintenance contracts
o Preventative maintenance agreements
o Thorough examination agreements
o Battery care agreements
* Short Term Rental
* Operator Training
* Follow up of overdue chargeable service quotes
All targets will be set by the Branch Sales Manager, but the expectation is that 8 x orders per month is the minimum requirement (any combination of orders of the above).
Responsibility Summary
* Targeted follow up of overdue chargeable service quotes to convert these quotes into orders
* Attend delivery/installations of truck sales to provide handover to customer and ensure all additional revenue opportunities are followed up
* Find leads for powered lift trucks and/or Warehouse Solutions equipment and pass onto the relevant Area Sales Manager
* Resource Management
* Review and respond to all marketing leads within 48 hrs.
* Attend regular review meetings with the Branch Sales Manager
* Profit and Loss
* Maximise all revenue potential for each customer.
* Operational Efficiency
* Target to grow chargeable revenues by 10% per annum.
* Ensure 100% of rejected estimates are followed up along with STS.
* Reporting / Administration: Manage and report on all leads and enquiries; Establish strong reporting routines and internal relationships.
* Safety and Risk Management: Promote a safe workplace for all by your actions.
Person Specification
* Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
* Ability to interpret statistical data to identify trends and present findings.
* Educated with an ability to achieve a grade C in English and Maths at GCSE.
* Commitment to continuing personal and professional development.
* Excellent organisational skills, resourceful and solution driven.
* A high standard of accuracy and attention to detail.
* Ability to multi‑task, prioritising workloads to work to tight deadlines.
* Consultation and negotiation skills.
* Flexibility to cope with diverse needs of the post.
* Highly motivated and possessing a resilience to work under pressure.
* Positive, personable, and optimistic with a can‑do attitude.
* Full UK driving licence.
Vacancy Details
* Hours of work: Monday to Friday – 08:30am to 17:00pm with 30 minutes lunch.
* Target salary: Competitive salary package (dependent on experience)
* Holiday: 25 days holiday.
* Pension: Company pension plan.
Benefits
* Private use of company vehicles (subject to the payment of the current pence per mile cost, for private use).
* Tell Us Health Programme.
* Perkbox subscription.
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