Customer Service Team Leader - Customer Service Supervisor - Part time Our client is a leading manufacturing business based in Alfreton. Due to job share, our client is now looking to recruit a Customer Service Team Leader to join their team on a part time basis. This role is 3 days a week - office based. Provide day-to-day management, motivation, and guidance to the Customer Service Team, promoting a culture of continuous improvement. Act as the key link between customers and internal departments, including Sales, Credit Control, Logistics, and Product Scheduling. Oversee the timely, accurate, and efficient processing of customer orders while maintaining the live order book. Monitor customer deliveries to prevent issues and ensure prompt resolution of all customer enquiries. Manage customer complaints, product returns, credit notes, and invoice queries efficiently and professionally. Lead and support major improvement projects under the direction of the Customer Support Manager to enhance processes and service delivery. Maintain and update departmental process and procedure manuals. Contribute proactively to team meetings, objectives, training, and organisational projects. Our client is seeking: A highly motivated, confident self-starter with a positive, outgoing attitude. Previous experience in leading a team within a customer service environment. Strong leadership and team management abilities. Excellent problem-solving skills and attention to detail. Resilient, tenacious, and able to prioritise a busy workload effectively. Our client offers free onsite parking, enhanced company pension and excellent opportunities for career development.